According to user feedback, ADO provides a reliable and comfortable travel experience with clean buses, punctual departures and arrivals, efficient service, helpful staff at terminals, and amenities like WiFi. While the overall impression is positive with excellent customer service noted frequently in reviews; some users mentioned issues such as confusing signage at CAPU or minor delays in baggage handling.
ADO Mexico City Puebla recent customer reviews
CAPU signage confusing for ADO departure area. We were in the arrivals area and almost missed the bus after someone told us to go to the other end of the building.
5.0 out of 5 stars
Kurt E.
I went to the wrong station so I missed the bus with my family. We had to buy the tickets again.
1.0 out of 5 stars
Basak A.
Firstly we were told we were in wrong bus ,wrong terminal after a 20 minute walk with bags we were back to where we started
This was our bus
No english spoken
The reviews highlight a positive travel experience with AU, noting the comfortable and clean buses, helpful staff, and punctual service. Many users appreciated the friendly assistance provided by staff members who helped navigate language barriers. While most trips were on time or early, some mentioned minor delays due to traffic or scheduling discrepancies at bus stations. Overall, travelers found the service reliable and enjoyable for their journeys in Mexico.
AU Mexico City Puebla recent customer reviews
Staff was helpful - since we don't speak Spanish - with confirmation of bus, timings, etc. The station is kept clean. Except the toilet (accessed with 8 pesos in coins) was poorly maintained: no water for urinals and toilet lacked any soap/detergent. The bus ride was good.
4.0 out of 5 stars
Saleh J.
Muy mal, el autobús se desvió de su ruta, llegamos tarde y perdimos nuestra conexión a Oaxaca, nos tocó comprar otro boleto nuevo porque nadie respondió.
1.0 out of 5 stars
Juan Pablo G.
Bus schedules online and at the bus stop were both inaccurate. I booked 13:15 tickets online. The bus station said the next bus came at 13:55 (no record or 13:15) bus. No bus came until 14:15
Based on 13030 reviews, the company was rated 3.5 stars on Busbud. Travellers were especially satisfied with the ticket access and the temperature but often complained with the Wi‑Fi. FlixBus ticket prices on this trip start at £8
Based on 791 reviews, the company was rated 3.4 stars on Busbud. Travellers were especially satisfied with the seats and the departure location but often complained with the Wi‑Fi. Futura ticket prices on this trip start at £348
Based on 176 reviews, the company was rated 2.5 stars on Busbud. Travellers were especially satisfied with the seats and the temperature but often complained with the timeliness. Elite ticket prices on this trip start at £407
Based on 979 reviews, the company was rated 4.1 stars on Busbud. Travellers were especially satisfied with the departure location and the ticket access but often complained with the Wi‑Fi. ADO GL ticket prices on this trip start at £19
Based on 493 reviews, the company was rated 4.4 stars on Busbud. Travellers were especially satisfied with the ticket access and the cleanliness but often complained with the Wi‑Fi. ADO Platino ticket prices on this trip start at £24
Based on 54 reviews, the company was rated 2.5 stars on Busbud. Travellers were especially satisfied with the departure location and the staff but often complained with the Wi‑Fi. Conexion ticket prices on this trip start at £8
Based on 1322 reviews, the company was rated 3.6 stars on Busbud. Travellers were especially satisfied with the departure location and the ticket access but often complained with the Wi‑Fi. OCC ticket prices on this trip start at £16
Based on 152 reviews, the company was rated 2.4 stars on Busbud. Travellers were especially satisfied with the cleanliness and the departure location but often complained with the Wi‑Fi. ACN Autobuses ticket prices on this trip start at £9
Based on 68 reviews, the company was rated 1.5 stars on Busbud. Travellers were especially satisfied with the cleanliness and the temperature but often complained with the Wi‑Fi. SKPT de Viaje ticket prices on this trip start at £10
Based on 25 reviews, the company was rated 1.6 stars on Busbud. Travellers were especially satisfied with the ticket access and the seats but often complained with the Wi‑Fi. Autotravel ticket prices on this trip start at £14
Based on 169 reviews, the company was rated 3.1 stars on Busbud. Travellers were especially satisfied with the ticket access and the seats but often complained with the Wi‑Fi. Chihuahuenses ticket prices on this trip start at £365
Based on 46 reviews, the company was rated 3.4 stars on Busbud. Travellers were especially satisfied with the seats and the staff but often complained with the timeliness. Anahuac ticket prices on this trip start at £447
A good way to travel this route is with Autobuses Adonai buses. The company offers 4 daily departures, with ticket prices starting at £13 and the shortest trip taking about 2 hours 52 minutes. Autobuses Adonai gets you where you want to go for a fair price.
Frequently asked questions about travelling by bus from Mexico City to Puebla, PUE
Please note that timetables, routes, or operator details shown here may be updated or vary at the time of your journey.
How much is the bus ticket from Mexico City to Puebla?
The cheapest coach tickets from Mexico City to Puebla start from £8. The average price for this route is around £15. Busbud recommends that you book your tickets in advance for a better chance to get the lowest possible price.
How long is the bus journey from Mexico City to Puebla?
The average bus journey time from Mexico City to Puebla is 2h 20m, covering a distance of 64 miles. The fastest bus can take you there in 1h 30m and is operated by AU.
Which bus companies service the Mexico City to Puebla route?
What is the earliest and latest departure time for the bus from Mexico City to Puebla?
The earliest bus departs from Mexico City to Puebla at 00:03. And the latest bus departs at 23:59.
What are the CO₂ emissions for the bus trip from Mexico City to Puebla?
A bus journey from Mexico City to Puebla produces an estimated 2.5448000000000004 kg of CO₂, making it a highly eco-friendly choice and a mode of travel recommended by Busbud.
Which is the best bus company from Mexico City to Puebla?
According to Busbud customers, the highest-rated bus company on this route is ADO Platino, with an average rating of 4.4 out of 5 stars based on 493 reviews.
Which company has the best Wi-Fi from Mexico City to Puebla?
Based on Busbud reviews, the bus company FlixBus has the best Wi-Fi rating with a score of 2.7.
Which bus company offers the most punctual service from Mexico City to Puebla?
According to Busbud traveller reviews, the most punctual bus company on this route is ADO Platino, with a punctuality rating of 4.5 out of 5 stars.
Which bus company has the cleanest buses from Mexico City to Puebla?
According to Busbud traveller reviews, the bus company with the cleanest buses on this route is ADO Platino, with a cleanliness rating of 4.8 out of 5 stars.
Find cheapest prices for buses
Price is for a one-way ticket for one passenger and based on past searches.
Best price found
16/07
£6
17/07
£7
Today
£5
19/07
£5
20/07
£4
21/07
£4
22/07
£4
23/07
£4
The cheapest trip from Mexico City to Puebla, PUE was searched and found on 20 Jul 2026 with a price of £4
To save money and be sure you have the best seat, it's a good idea to buy your bus tickets from Mexico City to Puebla, PUE as early as possible.
You can expect to pay from £4 to £308 for a bus ticket from Mexico City to Puebla, PUE based on the last 2 days. You can expect to find the cheapest price for the trip at £4, which is on 2026-07-20.
Usually ADO will charge you higher prices for tickets closer to the departure date. To find the best prices, you should be flexible on your date of travel.
The cheapest trip from Mexico City to Puebla, PUE was searched and found on 20 Jul 2026 with a price of £4
