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Jefferson Lines phone number: 8004515333
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Amenities on Jefferson Lines buses
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Jefferson Lines User Reviews
3.9 out of 5 stars
User reviews from travelers who booked their tickets with Jefferson Lines
Ratings and Reviews (30)
The bus left from a location other than the designated stop and I missed it as a result
The trainee was very nice, the supervisor was rude. We had to get off the bus for fuel at a sketchy Casey's in the middle of nowehere. When arriving at the Casey's in I beilive Maryville, my brother wanted to grab my purse off the bus before everyone was even off the bus, the supervisor was very rude and sarcastic to him. I wanted to say something, but she was already yelling at the passengers prior and threatened to leave a man at the gas station for smoking in the bathroom. I believe that's what set her off from the beginning. All in all, the supervisor was very sarcastic with her comments the entire time and had little to no customer service skills. The bus was also an hour late to the destination, half an hour late to picking us up, and I almost lost my hotel reservation.
Everything went according to plan -- fast, easy, economical. Only issue is maybe too fast -- seemed to be passing a lot of vehicles, lots of left lane. But barely made it on time. Schedule should be loosened a bit, slow down a bit. No need for stop-watch speed.
Safety is #1.
I was waiting for the bus, when it got there I was told to weigh my bags. As I was weighing them, the bus left. Leaving me at the bus station. Because if this I had to spend a night in a hotel and hopefully catch a bus the next day. This is horrible service. Caused horrible stress, and made me lose money.
Overall it was a good ride. Had an extra bag but didn't know an extra bag had to be paid in cash only to the bus driver. Sign on the bus terminal said it was 15.00 for the extra bag but she kept the whole 20. Would have been fine to keep the extra five but she didn't even help me with my bags. Hoping I can get my 20 dollars back. I loaded and unloaded my own bags. None of them had tags.
Awful. Bus was so early that I missed it. Spent an hour on the help call line before being sent to voicemail. Still no one has reached out to me about my terrible experience. The automated recording on repeat made me actually want to kill myself
The bus driver again, I cannot say enough great things about her, her patience, her understanding, her kindness and compassion was heartfelt and definitely appreciated! I am grateful to her and hope to make an encounter with her again! Superb!
The bus driver was really phenomenal and professional, he gave really clear instructions and helped create a sense of what was coming next for the people on board. He also was able to drive a very straight comfortable line which is not always true of bus drivers a lot of them swerve.
Yes, you will be able to enjoy a WiFi connection on Jefferson Lines buses! Chat with friends and family, check your social media and emails but keep in mind that streaming is limited so we recommend downloading your favourite films and programmes before your trip.
Are there power outlets or USB plugs on Jefferson Lines?
Yes, there are power outlets and USB plugs on Jefferson Lines. No need to fear running out of battery during the best part of your film! Note that Jefferson Lines might use replacement buses, so we recommend bringing a battery pack, just in case.
Does Jefferson Lines have a toilet on board?
Yes, Jefferson Lines has a toilet on board. The toilet is located at the back of the bus or near the middle. Remember to bring hand sanitiser with you, as most buses do not have running water.
Does Jefferson Lines offer meals or snacks during the bus trip?
There are no meals or snacks offered on Jefferson Lines buses. We recommend that you bring some snacks and drinks in a reusable water bottle for your bus trip.
Do you have to print your Jefferson Lines bus ticket?
Yes, a printed ticket is mandatory to board the bus with Jefferson Lines. We recommend printing your ticket before heading to the station, as not all stations offer printing machines. Remember to also bring with you a valid photo ID to board the bus.
Does Jefferson Lines allow pets on board or in the hold of the bus?
Only Certified Service animals are allowed on Jefferson Lines buses. Unfortunately, it is impossible to travel with a pet on the bus or in the hold of the bus with Jefferson Lines.
What are the amenities on Jefferson Lines buses?
When taking the bus with Jefferson Lines, you will be able to enjoy Air conditioning, Standard seat, Power outlets, Toilet, Wifi. Jefferson Lines offers a best-in-class experience to all travellers so you're sure to have a pleasant bus trip.
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Jefferson Lines Popular Routes, Destinations and Stations