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Jefferson Lines phone number: 8004515333
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Jefferson Lines User Reviews
3.9 out of 5 stars
User reviews from travelers who booked their tickets with Jefferson Lines
Ratings and Reviews (30)
The bus was late but city construction is out of the bus driver's control i suppose
Everything went according to plan -- fast, easy, economical. Only issue is maybe too fast -- seemed to be passing a lot of vehicles, lots of left lane. But barely made it on time. Schedule should be loosened a bit, slow down a bit. No need for stop-watch speed.
Safety is #1.
I was waiting for the bus, when it got there I was told to weigh my bags. As I was weighing them, the bus left. Leaving me at the bus station. Because if this I had to spend a night in a hotel and hopefully catch a bus the next day. This is horrible service. Caused horrible stress, and made me lose money.
Overall it was a good ride. Had an extra bag but didn't know an extra bag had to be paid in cash only to the bus driver. Sign on the bus terminal said it was 15.00 for the extra bag but she kept the whole 20. Would have been fine to keep the extra five but she didn't even help me with my bags. Hoping I can get my 20 dollars back. I loaded and unloaded my own bags. None of them had tags.
Awful. Bus was so early that I missed it. Spent an hour on the help call line before being sent to voicemail. Still no one has reached out to me about my terrible experience. The automated recording on repeat made me actually want to kill myself
The bus driver again, I cannot say enough great things about her, her patience, her understanding, her kindness and compassion was heartfelt and definitely appreciated! I am grateful to her and hope to make an encounter with her again! Superb!
The bus driver was really phenomenal and professional, he gave really clear instructions and helped create a sense of what was coming next for the people on board. He also was able to drive a very straight comfortable line which is not always true of bus drivers a lot of them swerve.
The bus was clean and the driver was professional. Some of the passengers, however, were not. I was annoyed by the personal use of cell phones while on the road, I had several passengers around me talking loudly and using profanity on their phones for most of the trip which I found to be very annoying
I can’t believe that people were smoking in the bus, during the trip, and the staff didn’t ask them to stop. I have taken Jefferson lines many time but this latest trip was horrible. I have smoke induced asthma so I was having difficulty breathing because of the smoking.
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