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User reviews from travelers who booked their tickets with Jefferson Lines
3.8 out of 5 starsI won’t regret riding with Jefferson Lines again 😘😘
They charged me $5 dollars to print my ticket this time
What I didn’t like is the bus come late to my destiny it was delayed
It went very well and the staff were very helpful, the only thing would be that we arrived a little later than expected.
Great driver, fast efficient service, highly recommended A++
the app sent me across town to the wrong place when i looked to see where i would be picked up and i almost missed my bus
I was at the appropriate bus pick up location and no bus showed up. I had to take the metro to the Jefferson/Greyhound station to get on a bus. There was also little to no information about Jefferson at the MSP airport. Overall, very dissatisfied and upset.
Got the impression that this was the first time this driver had done this route - she got lost twice. Not her fault, Jefferson should be training staff properly and getting new drivers to shadow routes before driving them, or have an experienced driver with them the first few times they do a new route.
The bus was very comfortable and the driver was pleasant. The bus got us to our destination exactly on time.
The pick up location on the ticket was different from the actual spot causing me to miss the bus. This is unacceptable service and I would like a refund. Also, the arrival location in Green Bay was also incorrect.
I enjoyed it. Affoardable and right on time.
I missed my bus and can’t change the bus ticket. I’m stuck at the airport.
Clean and organized. Bus was late and I didn't get where I needed til too late.
I arrived on time and I was waiting in line and I missed the bus because they were having issues with another customers and they did not want to let pass the next person (me). The man in charge was very impolite and told me "your bus has left" now you have to go to customer services. Those two women were having a conversation and did no put attention to me. Finally one of them turn around (Asian woman)and said that there is nothing she can about missing my bus and to postpone it will cost $20.00 more dollars. The other women (black woman) pretended not to see me and was cleaning her nails. The environment is unpleasant, they are rude and careless. At last the security man standing by the door smells like marijuana. This is my first time that I was going to travel in this line and I bought the ticket with so many good expectations, unfortunately there is nothing but a very disappointed story. So not, I would not recommend to travel in Jefferson Lines.
driver waa good. Transport were comfortable. Just make wifi little bit speedy. Thank you
The driver was surly but effective. The free WiFi doesn’t last long.
The bus never came and the companies ability to communicate to the passengers was apparently “impossible” they gave every excuse in the book. I will never use their services again. And seemed to be very complicated to get a refund...
The ticket counter rep in Des Moines at 5:45am today (Saturday June 2) directed me into the wrong bus which was destined for Omaha, Nebraska instead of Minneapolis, Minnesota.
Love taking the bus..roomy..ckean and Wi-Fi
It was a long ride and late because another passenger didn’t buy a ticket for her child. She had three children the oldest 8 took attempted to take care of the screaming 2 year old while the Mom slept or talked on the phone.
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