My bus never arrives... I just pick up another one
As always a very reliable service
The bus was excellent. There was construction on the highway and they had just had a heavy rain. I believe they were late due to these factors. This is an excellent way to get around Mexico. I will highly recommend ADO to all my friends!!
Very good customer service with quick answers to questions online. Also, the follow up with arrival instructions was impressive. Courteous and detailed
Fast ride, very clean.
Susana R.February 1, 2021
Timely bus service, some busses new and comfortable, some are not. Some routes have tickets available to purchase online, some do not. Seems It’s getting better or maybe just a mixed bag. But the transportation itself has been reliable.
Michael N.January 13, 2021
Perfect. Easy to get in and out. Very quick.
Bus was late but it was good when it finally came!
Ezekiel M.January 5, 2021
It didnt arrive and i had to take alternate transport
Akash G.December 24, 2020
Michael H.November 23, 2020
It’s good experience. Only small issues . Very good .
Bartlomiej L.November 16, 2020
The bus left early, without me. I asked the attendant for help, and was told to wait a little more time. Then he said in one hour another bus would come. After waiting 1.5 hours, I finally asked the ticket attendant, and she said the next bus was in 3 hours, and I had to pay again.
Jessica S.November 14, 2020
Great bus service and staff. Delayed a little but to be expected in the days after a hurricane. Would definitely be using again
Bus announcements are in Spanish and mine is limited, so I asked a staff member two times if my bus was leaving. Both times he said, 'no'. Five minutes later, I asked a third time and he said I missed my bus. :( I had to rebook for 1.5 hours later.
Andrew K.September 24, 2020
The bus ride to Cancun was fine (on a minibus) but the bus left one half hour late. Apparently they combined the 10:00 bus and the 10:30 bus, but as far as we know, there was no communication or announcement about this change. One other man who was also waiting for the 10:00 bus finally asked someone about our bus. I couldn't understand the reply in Spanish, but I am guessing he was told it would be a half hour late because they were combining the two buses.
Diana W.September 16, 2020
Good service. Smooth driving. Movie was nice, although I don't understand spanish.
Michael H.August 28, 2020
The trip was smooth not packed with A/c on board. Great trip
Not enough room for a tall man.
Confusing journey would help with destination stickers on windscreens of the smaller buses. Also didn’t realise we were going via Tulum.
Though bus driver very helpful.
I was a bit worried about the bus because I have limited Spanish. The security guard heed me find the right bus and the driver was helpful. The bus was clean and the driver very professional. Looking forward to the return trip.
Excellent service! The fact that I can't speak Spanish wasn't an issue at all!
Mieke V.February 27, 2020
Our bus was not on the board.
We had to ask for information and was told it was leaving 15mins early.
It was not clear what was happening.
Everything was great
ÉMilie D.February 13, 2020
Great service although the film being played was very loud
Andreas B.February 12, 2020
We arrived early, and were thrown on an earlier bus which was nice.
Michaila W.February 8, 2020
Perfect would recommend it to anyone
Larissa G.February 6, 2020
On time and comfortable..
Vanessa P.January 18, 2020
Got us there, but would appreciate more clear info of where the bus was going. All travellers around me were headed for Tulum, so thought I was on wrong bus. However the bus continued to Vallodalid which was great!