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User reviews from travelers who booked their tickets with ADO CONECTA4.4 out of 5 stars
Absolutely terrible. The worst service. We arrived early but were held off the platform as the guard didn’t know which platform our bus was arriving at. The bus then arrived and left without out us whilst the guard made us wait. We immediately told ADO desk the situation and they by told us to buy a new ticket even though it was not our fault we missed the bus. When we refused to buy another ticket as half empty buses left every hour to Valladolid, Ado made the guard who held us from the platform pay for two tickets on the public bus. We had to wait two hours for the public bus to arrive and the journey took three hours. Disgraceful. We paid $40 for a premium shuttle for a two hour journey and ended up on public bus and it taking five hours.
All went great! We didn't realize the bus was a small one (16 seater) until we went to board. We actually preferred it over a big bus, seats were comfortable and easy to move around. Temperature was good inside, bus driver was courteous and polite. Movies with subtitles would have been nice for us English speakers.
Great just a bit late
There was some confusion about which vehicle I would be taking so it was a little unsettling.
Good, ADO are always a good reliable source to get around with
ADO is very reliable and inexpensive. It’s a little hard not speaking much Spanish but I managed to get by.
Very comfortable ride for a fair price.
The film selection is really bad. It was annoying to be obliged to hear the dialogues all the way.
It had only 2 possible stops in Cancun. I would prefer more, mostly if we are at a red light.
The bus went via Tulum and arrived at 3.30pm rather than 2.30pm. Other than that it was very comfortable
Everything was OK
Fast and comfortable
Mostly great though seats rather small and ride a bit jerky at times Glad no loud music!
Staff was very helpful! Bus was very clean.
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