We asked the company about the protest that happened few days ago if we can pass and we been told we can, we got to the protest area and got stuck like the other 15 buses of the same company and few of other companies.
We had to cancel our flight and walk 40km to pass the blockroads to get the other side of the road and from there getting to Lima.
The company didn't said the truth and a lot of people been stuck over of 3 days without food or water.
the company just tried to make money without care of people health or security.
There was no vegetarian meal even though I selected that when booking, the bus was late, a movie played super loud until 1am and then everyone was woken up at 7am (not enough time to sleep). Overall not a terrific experience.
The bus was an hour late arriving at Mancora and more than 2 hours late arriving in Lima.
There was no air conditioning provided on the bus and no meals were given on board.
Though we did stop for breakfast at 9am. But by this time everyone was extremely hungry and tired
This was completely different than my last experience with Superciva. The bus was much more luxurious, no loud music, comfortable seats (3 across), clean bathroom, and light snack suitable for vegetarians. Had there been wifi, it would have been perfect.
My bus arrived 1 hour earlier in nazca and then was continuing to lima. They didn't wake me up. I put an alarm and when i woke up i realised we have passed nazca! I had to get of the bus in the middle or nowhere at 4am to find a way to get back to nazca or else i would end up in lima
Haven't used other bus companies in Peru so can't compare, but very disappointed with Exclusiva. The staff in Cusco station were very rude, the bus had no wifi, it was ridiculously cold the whole 10 hours, and the stale bread and crackers they served as a meal don't even deserve to be described as 'food'. I visit 10-15 countries a year and it's literally the worst 'food' offering i've ever received on transport. Nothing impressive about this company.
Awful smell in the toilet with no paper. Internet wasn't functionning. The temperature varied inside the bus from very hot to very cold. Cheap lunch for a 10 hours trip (1 piece of dry bread, jam, cookies, small juice and tea).
There was no clear instructions where to get the bus from. It said estacion waschaq on the tickets but there is no bus station there so I had to book another bus and take it from the main bus terminal. It cost me much more and 3 taxi rides
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