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Amenities on ACN Autobuses buses
Entertainment (No Wifi)
ACN Autobuses’s Coverage in Numbers
ACN Autobuses Bus classes
ACN Autobuses User Reviews
2.3 out of 5 stars
User reviews from travelers who booked their tickets with ACN Autobuses
Ratings and Reviews (114)
This is the worst bus company ever. I will NEVER ever buy a ticket from this company again. The buses don't leave on time. The representatives are not helpful. The bus station is dirty. The buses are dirty and smell of urine. The buses break down mid-trip.
The bus I booked and paid for did not run on Sundays. So I had to use a different company. In addition, the address for the bus station on your web page was wrong. So I had to take a taxi to the right place - only to take the same taxi back to the original bus station upon discovering that the bus I had booked did not exist.
Horrible. The bus stopped for four hours on the side of the road. There was no communication from the driver about what was going on or how long we would have to wait. Then when we finally arrived, the only thing they could offer is a discount on the next ticket. That’s a joke because I’ll never take this bus company again.
Toilet was not clean and not working, not acceptable for an 8+ hour journey. Bus was late and driver was playing loud music throughout the entire night so we couldn't get any sleep. Wasn't much leg room and chairs weren't that comfortable. Apart from that we got to our destination safely and the staff were friendly and helpful.
We arrived at the “bus station” and there was no bus to be found, we put in the location provided on our ticket but instead arrived at some shops on the side of the road, meaning we missed our bus as we didn’t know how to locate it, very complicated and annoying process which meant we had to spend more money on a ticket from another bus company, very disappointing.
My ticket gave no indication as to which terminal the bus left from. It said 'origen: Guadalajara Zapopan: which I had to assume meant Zapopan terminal, since no other terminal was given. It took me speaking to 4 or 5 different people to eventually find where the bus departed from. I had to spend 300$mx to reach the correct terminal
The Tijuana ACN station is dirty, and there are many flys (Moscas) inside the waiting area.
The bus was late to the arrival, scheduled for 140pm and arrived at 3pm.
The ride was good, and the staff was friendly and helpful.
I will not be traveling with this bus line again, the driver was rude he was rushing us to get on the bus cause he was late, we left at 11:15 am when I was supposed to leave at 10:30 am Got to my destination 8:30 pm when I was supposed to be there at 5:10 pm.
The guy in the waiting room does not speak english at all.
The waiting room is dirty and full of stuff.
Also, there is no wi-fi.
The most dissapointing, however, is that the ticket stated clearly, that the bus departs from Mexico city at 9:00 PM.
However, it had just arrived there at 10:50 PM, and moreover made another stop later in Mexico at 11:10 PM.
So rather than hurrying up to 9:00, I could have easily come by 11:10 and to a different station...
The bus passed through the station, but did not pull in. We were not sure if it was our bus until it already left, and then we had to chase it down. The staff told us they would let us know when the bus arrived, but they only did so when the bus was on its way out. This was not a language barrier - there was no announcement of the bus's arrival.
When I got to the bus stop I was told my tickets were not registered and they were assuring we were not registered. I called the bus company and they had told me the same thing but once the owners at the bus stop heard me talking to the bus company they automatically called me over to tell me that the are registered. However for an hour they were assuring me that my ticket was not registered. Very bad communication and customer serviced on part from the owners of this bus stop.
I was very un happy with the customer service . I was hung up on 3 times and when I arrived to my bus location they said they had sold me a ticket however there was no room for me on bus and left me there at bus stop .
I payed for a bus service, not a Van service. They didn’t have the seat that I payed for and they “paid” for another seat at ANOTHER Vas company!! I left 2 hrs late. I don’t even know how I am going to return home because they might not have my seat again and I do not wish to return in a Van when I paid for a bus service
Yes, there is WiFi on ACN Autobuses! We recommend downloading your movies or favourite shows before your bus trip, as the WiFi can lose its connection in rural areas. No worries, you'll still be able to check your emails and social media during your trip.
Yes, there are power outlets and USB plugs on ACN Autobuses buses. No need to worry about running out of battery in the middle of your favourite movie. You'll also arrive at your destination with all your devices fully charged.
Yes, there is a toilet on all ACN Autobuses buses. The toilet is generally located at the back of the bus or near the middle door. Most bus toilets do not have running water, so we recommend bringing hand sanitizer with you.
ACN Autobuses doesn't offer any meals or snacks on board. We recommend you bring some snacks and drinks in a reusable water bottle for your bus trip.
Yes, you need a printed ticket to board ACN Autobuses buses. Remember to print your ticket before you head to the station, as not all stations offer printing machines. Remember to carry a valid photo ID with you as it is needed to board the bus.
Only Certified Service animals are allowed on ACN Autobuses buses. Pets are not allowed on the bus or in the hold of the bus.
When travelling with ACN Autobuses, you will be able to enjoy Air conditioning, , , Power outlets, , Toilet, , Wifi. ACN Autobuses will offer you a reliable, safe, and comfortable bus trip!
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