Customers express dissatisfaction with the service, specifically mentioning delays and late arrivals. These issues seem to be consistent across multiple reviews. Additionally, one review mentions poor bus maintenance as a possible factor for the negative experience.
Absolutely unacceptable service. The bus left 12 hours late. The passengers had to sleep in the station while they waited for a trailer because there wasn’t enough space for the luggage. There was no branding on the bus which resulted in the bus constantly getting stopped. Today unacceptable
Customers frequently praised the service for its punctuality, friendly and welcoming staff, and efficient customer care. Many enjoyed comfortable seating and clean buses. However, a few reviews noted concerns about road conditions affecting safety or issues with seat assignments when booking multiple tickets together. Overall, passengers expressed satisfaction with their travel experiences.
I really love the care that they give to the clients I will not hesitate to use it again and again and again 🙏
5 out of 5 stars
Agnes N.
What I loved: the regular updates and info-share. This made the journey transparent
What I didn’t like: there was confusion in seat allocation, i was moved from where I was originally allocated to a seat right at the back. It was very cold because of the air-cons and the freezer close-by.
3 out of 5 stars
Ntombikayise N.
Good journey, great communication from the drivers. Met expectations regarding time and speed. Only qualm would be the wifi which is limited to 300mb and is not a great connection
Users have reported that the bus crew was very helpful, contributing to a satisfactory experience. However, there were concerns about communication issues during delays in Pretoria and difficulties accessing the WiFi password.
Passengers have shared positive experiences with Delta Coaches, highlighting the friendly and professional staff, comfortable rides, and efficient service. However, some users expressed concerns about unexpected luggage fees despite the stated policy of free luggage up to 25 kg. Additionally, there were instances of departure time changes that caused inconvenience for travelers. Despite these issues, the overall feedback remains favorable with many appreciating the smooth journey and helpful staff.
When I got to the station only to be told we tried calling to inform of the rescheduled bus my boarding time was 7pm and the bus departed @3pm what an inconvenience..
2 out of 5 stars
Mininhle N.
I had 2 bags by 20kg free when I booked the ticket online, but was only given 1 bag free and there's no scale. The charges for the extra bag was abnormally high. Terrible experience ever,,,was told that was I've seen online doesn't exist in reality 😕 😢
1 out of 5 stars
Rejoice C.
The complaint from most people was that your WIFI ends at the border why not on Zimbabwe also
Based on 1 reviews, the company was rated 5 stars on Busbud. Travellers were especially satisfied with the staff and the timeliness but often complained with the ticket access. Brooklyn Express ticket prices on this trip start at R 462
Based on 15 reviews, the company was rated 3 stars on Busbud. Travellers were especially satisfied with the temperature and the ticket access but often complained with the Wi-Fi. Mzansi Express ticket prices on this trip start at R 636
I was told I could take a suitcase of 20kg and one hand luggage but the charged me an additional R600 for luggage
2 out of 5 stars
Khathazile J.
I got there in time first I was rooted R50 by the guys who help with luggage,they gave me a fake note and when I got to the bus my seat was given away to someone who had put their bags on there and I was told to go find a seat for myself without any assistance, I was very disappointed
2 out of 5 stars
Nobuhle N.
Drivers and conductor where friendly and professional
Users have shared positive feedback about the cleanliness and comfort of the buses, as well as friendly staff who provide a warm welcome. However, there are consistent reports of delays in departure times and issues with misinformation regarding bus schedules. Additionally, some users experienced discomfort due to unreliable Wi-Fi connectivity during their journey.
Imperial Lane Johannesburg Bulawayo recent customer reviews
Worst experience ever in all the journeys I've traveled to Zim thank God it was my first and last time to board Imperial lane.Your service is pathetic
1 out of 5 stars
Thamsanqa M.
I didn't enjoy my journey at all and there was no communication about the delay the bus was supposed to depart at 5 and it left only at 7pm from that on its own I was dissapointed
2 out of 5 stars
Thandi P.
The bus is clean and well kept, it does not speed and there is good communication. The down side was a lot of people with no passports which made those with passports to be ferried to the S.A border with a quantum that was cold and not comfortable at all.
Regional Bus Coaches offers 1 daily departures, and you can find tickets starting at R 760. The quickest ride takes around 570. Regional Bus Coaches offers a cost-effective solution to get you where you need to be.
A good way to travel this route is with Transi-Africa Tours buses. The company offers 1 daily departures, with ticket prices starting at R 1 024 and the shortest trip taking about 780. Transi-Africa Tours gets you where you want to go for a fair price.
Based on 32 reviews, the company was rated 3 stars on Busbud. Travellers were especially satisfied with the ticket access and the temperature but often complained with the Wi-Fi. MB Transport ticket prices on this trip start at R 1 709
Frequently asked questions about travelling from Johannesburg to Bulawayo by bus
Please note that timetables, routes, or operator details shown here may be updated or differ at the time of your trip.
How much is the bus ticket from Johannesburg to Bulawayo?
The cheapest bus tickets from Johannesburg to Bulawayo start at R 462. The average price for this route is around R 770. Busbud recommends booking your tickets in advance for the best chance of getting the lowest possible price.
How long is the bus journey from Johannesburg to Bulawayo?
The average bus journey time from Johannesburg to Bulawayo is 15h 30m, covering a distance of 675 km. The fastest bus gets you there in 9h 30m and is operated by Regional Bus Coaches.
Which bus companies service the Johannesburg to Bulawayo route?
What is the earliest and latest departure time for the bus from Johannesburg to Bulawayo?
The earliest bus departs from Johannesburg to Bulawayo at 08:00. And the latest bus departs at 19:00.
What are the CO₂ emissions for the bus trip from Johannesburg to Bulawayo?
A bus trip from Johannesburg to Bulawayo produces an estimated 17 kg of CO₂, making it a highly eco-friendly travel option and Busbud’s recommended way to travel.
What is the best bus company from Johannesburg to Bulawayo?
According to Busbud customers, the highest-rated bus company on this route is Brooklyn Express, with an average rating of 5.0 out of 5 stars based on 1 reviews.
Which bus company has the best Wi-Fi from Johannesburg to Bulawayo?
Based on reviews on Busbud, the bus company Brooklyn Express has the best Wi-Fi rating with a score of 5.0.
Which bus company offers the most punctual service from Johannesburg to Bulawayo?
According to Busbud traveller reviews, the most punctual bus company on this route is Brooklyn Express, with a punctuality rating of 5.0 out of 5 stars.
Which bus company has the cleanest buses from Johannesburg to Bulawayo?
According to Busbud traveller reviews, the bus company with the cleanest buses on this route is Brooklyn Express, with a cleanliness rating of 5.0 out of 5 stars.
Find cheapest prices for buses
Price is for a one-way ticket for one passenger and based on past searches.
Best price found
06/12
R 791
07/12
R 814
Today
R 812
09/12
R 812
10/12
R 812
11/12
R 1 017
12/12
R 1 017
13/12
R 1 016
The cheapest trip from Johannesburg to Bulawayo was searched and found on 06 Dec 2025 with a price of R 791
To save money and be sure you have the best seat, it's a good idea to buy your bus tickets from Johannesburg to Bulawayo as early as possible.
You can expect to pay from R 791 to R 1 474 for a bus ticket from Johannesburg to Bulawayo based on the last 2 days. You can expect to find the cheapest price for the trip at R 812, which is on 2025-12-09.
Usually Delta Coaches, Intercity Xpress will charge you higher prices for tickets closer to the departure date. To find the best prices, you should be flexible on your date of travel.
The cheapest trip from Johannesburg to Bulawayo was searched and found on 06 Dec 2025 with a price of R 791
