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Bus-Sur phone number: +56612614224
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Amenities on Bus-Sur buses
Entertainment (No Wifi)
Bus-Sur's Coverage in Numbers
Bus-Sur Bus classes
Bus-Sur User Reviews
4.4 out of 5 stars
User reviews from travelers who booked their tickets with Bus-Sur
Ratings and Reviews (30)
Good experience, but bud left 30 min early, lucky I was eary, would it have waited if I showed up on time?
There was no soap inside the bus bathroom, nor hand sanitizer. It's not okay or responsible with Coronavirus to not offer a way to wash hands. That bus is full of international people in a confined space. Your company is being negligent.
No fault of bus company; wind/water too rough for ferry crossing. Would recommend bus company makes a more obvious notice That ferry can cause long delays so (1) don’t book other trips etc too close (2) bring enough water and food in case. We were at ferry waiting for 5 hours.
The bus and staff were good, but we were waiting for the ferry for hours. There were several ferries, but our bus was waiting there for a different one. Nobody told us what was going on. Arrival in Ushuaia was very late.
The driver made a stop for 1.5 hours to sleep in the national park after a 2 hour drive. This is completely ridiculous and unacceptable, as it is not communicated anywhere. We arrived at our hotel 2 hours later than expected.
It seems that the bus is late regularly on this route, which is good in principle. But the tickets state to be early at the bus stop by 20 Minutes, which made me wait for the bus for one hour. Also at PUQ there is no possibility to reach Bus SUR staff or get information on bus timelines. Altogether this made me quite worried if my bus would come at all... and most busses were fully booked that day, so no chance to simply take another later connection...
Generally satisfied. I didn't like approach of the employees who told us day before departure, that we need printed ticket. We were able to find hotel /not one where we stayed/ where we printed tickets and next day I saw many people, who came just with electronic tickets and it was not a problem!!
All good, apart from late departure hence late arrival. We just made it to the airport as we had to catch the flight. The flight was delayed as well so not a problem. The two staff on bus are extremely professional and helpful.
It was a good bus trip. There were 2 drivers and one of them helped up with the border crossings which was very good. Unfortunately border control coming into Chile took a long time which is why our bus was late.
Compared to other bus journeys in Argentina and Brazil this was a lovely journey. Initial confusion about having to pay a ridiculously minor tax charge before getting on the bus and the normal extra charges for printing tickets for those unorganised people (me) aside the journey went well. The seats were comfortable, the bus was clean especially the toilet and the driver was smooth. The transfer into Chile was easy and I always assume a slightly late bus which isn’t ideal but comes with the territory. Overall a good journey.
Everything was perfect. Comfortable, clean bus and nice staff (a young man came to wipe the fog off the windows during the heavy rain).
The delay in arriving was due to a huge herd of sheep crossing the road and stopping traffic. There was also very heavy rain a few times.
Mitarbeiter waren sehr freundlich, die Abfahrt war pünktlich.
Wir hatten leider Pech mit dem Wetter und mussten 12 Stunden auf die Fähre warten, Bus-Sur machte die Wartezeit so angenehm wie möglich.
Wir waren sehr zufrieden.
Bus seats were dirty (lots of crumbs, hairs, etc), the smell that came from the toilet was terrible!! Drivers didn’t give any information on how to proceed at the border. They didn’t even tell that we had te get out and get trough patrol! We thought it was a regular stop at first and went out by coincidence.
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