I didn't get the snack they promised.

Good bus and personnel.

my email said San Borja station, my bus was at Alameda. Confusing.

Good but would be much better if therequired was usb charging points

Half way the trip the bus stopped and the driver told us we had some time to drink coffee or eat something. So I went to the terminal facilities and ordered a coffee. Then I went back to the bus. It left already! I don't want to blame the driver. I consider me having made a mistake. Anyhow I went to the Jet Sur office and asked for a solution. The clerk immediately called the bus driver and asked where they were already. He then dragged me to a taxi and told the taxi driver where to go. Finally we could catch up the bus. Nice reaction of the office clerk. Good service of Jet Sur. Thanks.

Need to take more care of the heating. Sometimes air-conditioning for no reason and a few hours later I was burning of the heating...

Great service.

Bus was over an hour late

We stopped at every conceivable bus stop on the way to Santiago, dramatically delaying the bus. We went off the highway and out of the way - even backwards -to drop off passengers. At one point in the highway the bus stopped and slid backwards down a hill- incredibly dangerous!! We had no stops to stretch legs and the sound of movies didn't work. The toilet was blocked.

I had my backpack stolen, which put a damper on the ride. The bus was very nice on the inside, but was late to the terminal to pick us up.

Pucon has 4 bus terminals, would have bene better to clearly state which one the bus leaves from!

For such a long trip especially, the bathroom was a problem. No paper, ran out of water so couldn't be flushed, and couldn't wash my hands.

very good service my only concerne need some service like tee or coffee or stop to be able to buy something .

I lost a pair of glasses in the bus. I have informed the company one hour after the travel, but I did not see efforts to find my stuff. The asked me to try go in the office again tomorrow. I will try and hope I can receive good news.

Very comfortable bus, on time, and a good experience.

We did not get annything to drink and no snack

Late, overheated bus and no snack. Cama was not really cama at all and quite uncomfortable.

Worse bus ride of my life. Anyone can hop on and off without checking their ticket or ID. People in the bus got their things stolen. Terrible service and safety for and overnight bus.