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User reviews from travelers who booked their tickets with Virak Buntham2.8 out of 5 stars
My husband is 6ft 4 and we were made to sit right st the back with two other very tall people. We had no room at all, meanwhile all the Asians got to sit at the front with heaps of legroom. We were chatting to the Asians and they had oy booked today, we booked in november!! The staffs English was appalling and they were abrupt and rude.
The arrival time to bangkok indicated on the ticket is completely wrong, even falsified: instead of 6.30 in the morning, it will be 2 or 3pm (it is now 13h24 and we are not yet in bangkok!)
... it's okay it's Cambodia!
The staff on board is very helpful
They said they had a bathroom on board. This was not the case
Not a nice team
No wi-fi on and comfort room on board. Staff can't understand english.
Despite what options i selected, there was no toilet, no wifi, bus was late 5 hours,
Comfortable seating clean toilet. Air conditioning not so good, the bus was very hot sometimes.
It was very cold in the bus. The driver was VERY cold too.
Very easy and good price
The buses themselves were fine although we had to wait at the border for 3+ hours before we could board our next bus, which was an inconvenience. It meant that what should’ve been a 12 hour journey turned into a 17 hour journey.
I booked a night bus with giant ibis. That was not giant ibis. Online it says wifi in bus tv and other amenities and The outlets didnt work.
We got to Bangkok at 00:20 instead of 20:45 like it said. We waited a lot of time for nothing and the last van's driver didn't drop us at the station written on the ticket (but far away)
professional, nothing really to complain about, although no WC on the bus despite prior info
I just know that we will transit at Phnompenh and wait a few time in a early morning. Please emphasize on the booking part.
Treated with dignity. Very rare from a cross-border bus company in SE Asia
The staff in Sihanoukville was very pleasant, and helpful. The bus was very timely. Could improve service by making announcements about buses arrival into stations. Also, no instructions were given to the passengers at the border. It was confusing to navigate without help.
I booked a sleeper bus, and they put me on an earlier one in Phnom Penh which was nice, but told me I may be sharing my bunk as it was two tickets per bunk. I didn't know this when I booked. When I got on bus, soon after at a stop a man got into my bunk with me through my curtain. I thought it was a ticketed passenger, but he quickly started hitting me and I sat straight up, and he jumped out, reeking of alcohol. I felt that the company put my safety in jeopardy by not warning me or Busbud that any guy could get into my bunk, which I didn't know was to share, and start trying to make out with me. Also, I didn't know that at the Thai border I would have to walk a while to a fairly unmarked station for the Thai leg of the trip. A lot of passengers were confused. Would be helpful if more explained beforehand. And that that leg was not in a sleeper bus.
the bus driver dropped me off at the wrong location outside of koh kong at tai tai waterfall. I was going to Pattaya! I assumed it was a bus transfer spot but it is not. Had to stay in Koh Kong for a nigjt and catch a bus the next day. Staff had no English skills on the bus, office staff were very friendly and spoke English fairly well
Did not know wifi password and no toilet on bus as I thought but was cheap and comfortable and would do again
Not enough space (but I guess you know that already). I booked one person bed and there was no one person bed in the bus. Bas thing was air conditioning because it was very very cold and the blow hole was completely open and broken. Very difficult night.
It's a bit complicated with the bus station in Bangkok.. and when I arrived Siem Reap, there was no bus seat for me.. so I have to ride on the other bus company... I think the company should fix it...
I would like to write a claim, can you suggest me where I can do that?
My seat changed though it's not a big problem, but I booked a non-transfer bus From Siem Reap to Ho Chi Minh city, turn out we have to change the bus at Phnom Penh.I also asked the staff before boarding to check if they are really NON-transfer bus and they said yes...It wont cause me any trouble if they just admit the truth before, because I was almost left in the bus and stuck at Phnom Penh if my friend didnt realized I havent get off the bus to get to the transfer van and knocked the door open to stop the driver from leaving !( I still think I dont need to take tranfer bus at that time )
I tried to no ok onto Giant Ibis as I was told it was the safest and most comfortable bus for over night trips. On my ticket it said giant ibis but when I went to the bus stop for Giant Ibis I was told that this ticket was in fact for Virak Buntham. The very lovely man at Giant Ibis even called them to be sure and showed me on a map how to get to my new bus stop. When I arrived I handed over my ticket ans they could not find my booking for probably 20 minutes. In this time I looked up reviews for Virak Buntham. Granted, most of the reviews were quite old but they were absolutly terrifying to read before boarding. I wish I had have read them after. When I got on the bus I was excited to see I was in the bed at the front of the bus Adblock the bed was missive. I had brought my bags because other people on this bus company had had their bags stolen from under the bus. I quickly learned that a stranger would be sharing my single bed with me! I hit the jack pot and was sharing with a lovely Canadian boy. I asked how many stop overs and the driver and another person who worked for the bus both said no stops. I knew this wasn't true because all the people on the bus seemed to be going to different places. The first stop was in Phnom Penh at about one thirty we were ushered off and not specifically told which of your the other busses to get on. Once I was told where to go I was asked for my ticket which I had already given to my previous driver. They had to have a quick chat then I was put in a bed next to a sleeping lady. This next driver must have been in quite a rush because he would pass other cars so quickly it kept me awake. It was very scary.the bus stopped at six am ans I was told to get off. A man told me I needed to now pay to go to the bus office to get my connecting bus. I tried other ask someone in a Virak Uniform but none of them would speak to me. They all just walked away when I tried. I do not speak Khmer so maybe that's my own fault. For maybe thirty minutes I was pestered by a tuk tuk driver because he said I needed to go to the office. Finally I found an English speaking Virak worker. He was lovely and told me to wait by the other bus stop for an hour or so for the next bus. We waited almost two hours and were out on a mini bus. We got driving and the back latch of he van opened and some bags fell out and rolled down the high ways the driver refused to stop for quite some time. He finally stopped and some people sprinted off to gather their things. We kept our bags in the front after this. We arrive after 16hours of bussing. So we got there and I still had all my things. But that's the extent of it. Not a good experience over all.
The part of the trip from Bangkok to Siem Reap went smoothly although the bus doesn't leave from the listed address. I had to ask many people who know nothing about a bus to Cambodia. Finally, a taxi driver said he knew where the bus left from and charged be an arm an a leg to get to it at the last minute. In reality, it was 5 or 6 blocks south on a side street. (By the Coin Museum). The trip from Siem Reap to Phnom Pehn was by very bad local bus which arrived 2 hours after the stated time and ended a long way from the stated arrival location. The staff on the bus were fantastic but the staff at the office in Siem Reap were just the opposite. They seemed bothered by customers rather than trying to help.
Very convenient because no tranfers needed.
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