Bus Tickets from Birmingham to Heathrow

The actual service of transporting myself and my companion was excellent. However, because our return flight to the UK was delayed by a couple of hours we were unable to catch the pre-booked service back to Birmingham. Well before the specified cut off time, we telephoned the customer service department from Germany to notify them about this and to book an alternative return bus. Whilst discussing this the phone connection failed and we were not able to recover the connection. When we went to the ticket desk at Heathrow Central Bus Station we stated this and were told we could speak to customer services or buy new tickets. We spoke to customer services who were seriously unsympathetic and repeated the need to buy new tickets - for which we had no option. However, we were equally seriously shocked to be charged well over twice the original cost of a return trip for the single journey back to Birmingham. We think we were treated very badly indeed.

The trip was good but the bus had a technical issue that forced us to stop. The driver listened to passenger concerns about missing flights and jury rigged a safe repair and continued on, only arriving a little late. Good trip!

The coach was late leaving the station which ended up with me MISSING my flight!!

Because they change boarding point before I am used Flix service standing in same bus station but this they changed, almost 10 people mis the bus we are all standing same bus stop

Fantastic service and driver good man , very helpful and great service

Really nice service fix time arrival and departure time neat and clean