There was no wifi, when it said there was , the driver kept turning the Air conditioner on and off , it was hot most of the trip. The driver kept on stopping for no reason as we left Cancun , he made a stop it one of the Tolls and was gone for about 7min. It took them more than 10 minutes before they stated to unload our luggage, also when we left Cancun we had to put our own luggage under the bus .This by far the worst service in bus transportation I've had in Mexico ,ADO people specifically bus drivers are not friendly it all .
The man on the service desk was amazing. Very helpful and friendly. We were late for check in at the airport due to the delay, which cause some worry towards the end of our journey. I would take the service again though. Staff were nice and the bus was very clean.
The driver of our bus was exceptional. He drove very safely and we were impressed with his skills navigating tight streets and obstacles with such a large vehicle. It was a smooth trip and we felt safe and comfortable.
Items was stolen off the bus. I placed my bag in the overhead bin and when I got to Cancun I started getting notifications from my bank that my card was being swiped only to discover my $800 dollar camera and my wallet ( containing my green card, credit and debit cards , social security , etc) was missing . The staff at the bus station was of no help to me . Pretty much was just like go to the police station
The bus station is located in a good convenient location, it is a direct trip from Tulum to Cancun airport , the bus was comfortable and the price is very efficient; an overall great experience and I will do it again and highly recommend it to others
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