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New York Trailways

New York Trailways

Book cheap New York Trailways bus tickets online, find schedules, prices, bus stations locations, services, promotions and deals.

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About New York Trailways buses

Founded in 1926, New York Trailways first began as a commuter service between New York city and the Hudson Valley. In 1990, they expanded their routes to include Montreal, Toronto and Long Island as possible destinations.

Today, Trailways of New York operates under four brands including Adirondack Trailways, Pine Hill Trailways, New York Trailways and NeOn Bus.

  • 100 + fleet size.
  • Fleet includes Motor Coach Industries j4500 and D4505, Prevost H3-45, and Van Hool C2045.
  • Over 100 destinations, 3,500 passengers a day.

Photos of New York Trailways buses

NY Trailways bus interior (operator provided image)
NY Trailways bus interior (operator provided image)
NY Trailways bus interior (operator provided image)

Amenities on New York Trailways buses

Air Conditioning
Average Seat
Wifi + Entertainment
Power Outlets

New York Trailways’s Coverage in Numbers

  • Daily Buses2,498
  • Cities214
  • Countries2
  • Routes10,929

New York Trailways Bus classes

New York Trailways User Reviews

User reviews from travelers who booked their tickets with New York Trailways

3.9 out of 5 stars

Ratings and Reviews (2246)

Jorge S.December 4, 2018 | Staff: 5 | 

The route should have been straightly.

Olivia B.November 30, 2018 | Staff: 4 | 

My return bus at NY did not leave on time. 30 mins delayed

Shedly J.November 29, 2018 | Staff: 4 | 

It was a good trip

Kentory B.November 27, 2018 | Staff: 5 | 

Very satisfied all the way around.

Shaina B.November 27, 2018 | Staff: 1 | 

Your bus driver was yelling at me and multiple other people on the bus because he couldn’t manage one of two of his jobs (collecting tickets without losing them) embarrassed myself and other due to his negligence. He threatened to kick everyone off the bus multiple times, had an extremely nasty attitude, refused to give his name, and refused to let anyone on the bus speak to a supervisor. He need to be fired IMMEDIATELY!!!

Jan J.November 26, 2018 | Staff: 2 | 

Incompetent stad, my paszport was help by them until i proved that my pdf ticket was Real. Had to wait 45 ministra in suracuae for that purpose. Moreovwr i had to e-mail (sic!) my tixket to the tocket ofixer. The standards of customer service are abysmal. I don’t recommend trackways to anyone

Jacoba T.November 26, 2018 | Staff: 4 | 

My second bus from Binghamton to Ithaca was never dispatched and I had to ride on another bus to get to Ithaca

Melissa R.November 25, 2018 | Staff: 5 | 

Excellent service

Rosario M.November 25, 2018 | Staff: 4 | 

Very quick to fix issues, polite and on time with everything. Enjoyed my trip.

Rajeev J.November 25, 2018 | Staff: 4 | 

Very comfortable journey and good experience

Jan F.November 24, 2018 | Staff: 5 | 

Very good to take the bus the only thing is prices a little to high other then that they are wonderful

Sandra A.November 24, 2018 | Staff: 3 | 

Our bus was supposed to leave at 2:30PM, so we got there at 2:00pm. We asked the staff just to be sure we were standing in the right line and showed them our tickets, and were told we were in the right place. When the time was 3:40pm the bus started boarding and someone checked our tickets and they said we missed our bus, we then had to tell them that we had been waiting for over 1 1/2 hours and luckily we got to board another bus. There were also others that was supposed to take the 2:30 bud with us and they never saw the bus eather. This incident made us late for our oppointment in New York.

Doreen S.November 23, 2018 | Staff: 5 | 

It was a great experience! Very pleased!

Ava M.November 23, 2018 | Staff: 5 | 

It was extremely cold and the wifi didn’t work properly

Rajeev J.November 22, 2018 | Staff: 3 | 

Driver was very rude

Nicole D.November 22, 2018 | Staff: 4 | 

The trip was fine, but the driver waited 15 minutes after the scheduled departure to let more people join and there was a delay of 17 minutes between Kingston and Woodstock to change drivers. I understand that this must happen, but it was not accounted for in the ticket I purchased and since we were already late it felt frustrating that the new driver was not already ready to go.

Beverley O.November 22, 2018 | Staff: 5 | 

Only negative was the guy who was ushering customers into queues between gate 32 and 34 was not explaining why he was doing so. We were meant to be at gate 32 and he said just go to gate 34 without any logical reason. I was told to gate 32 when I checked at The Trailways desk. To be told just to move to gate 34 is unhelpful as it confused everyone. We had to double check and ask him why, not very professional as we should not have to ask why!!

Patricia S.November 21, 2018 | Staff: 5 | 

Good driver, kept us informed, and I was comfortable on the bus. Very strange that there is no bus station open at Ithaca, and that dozens of people were waiting out on a cold windy snowy sidewalk to get on the bus back to Syracuse.

Mary P.November 21, 2018 | Staff: 4 | 

My first bus was 40 minutes late. Second bus was on time to pick up but we arrived late and we weren’t even told where the bus would be dropping us off

Shannon O.November 21, 2018 | Staff: 3 | 

The bus was an hour late while all the passengers stood outside waiting in the freezing cold.

Dominick A.November 21, 2018 | Staff: 3 | 

It was late and the driver never gave me a direct answer when I asked him if this was the right Trailways Bus for me.

Sanjay K.November 21, 2018 | Staff: 4 | 

It's a good bus service. Only one suggestion, is it possible to book the seat online? Thanks, Sanjay

Christelle B.November 21, 2018 | Staff: 3 | 

The bus was not very comfortable and clean

Karen F.November 21, 2018 | Staff: 1 | 

Terrible. Waiting in cold for 40 mins. til bus arrived. I was going numb! Then, bus got to destination a full hour late!

Francesca G.November 21, 2018 | Staff: 5 | 

Excellent service!

Jarrod C.November 18, 2018 | Staff: 5 | 

John was amazing! If only he was every bus driver

Sherry Jane R.November 18, 2018 | Staff: 5 | 

Comfy seats, courteous drivers, drives very safely and on time departure.

Sharon H.November 17, 2018 | Staff: 5 | 

Great trip!

Haris B.November 17, 2018 | Staff: 5 | 

It’s ok

Justin S.November 17, 2018 | Staff: 2 | 

3 hours, standing on a line in Syracuse is unacceptable. I will probably not be using this service again.

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