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New York Trailways

New York Trailways

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About New York Trailways buses

Founded in 1926, New York Trailways first began as a commuter service between New York city and the Hudson Valley. In 1990, they expanded their routes to include Montreal, Toronto and Long Island as possible destinations.

Today, Trailways of New York operates under four brands including Adirondack Trailways, Pine Hill Trailways, New York Trailways and NeOn Bus.

  • 100 + fleet size.
  • Fleet includes Motor Coach Industries j4500 and D4505, Prevost H3-45, and Van Hool C2045.
  • Over 100 destinations, 3,500 passengers a day.

Photos of New York Trailways buses

NY Trailways bus interior (operator provided image)
NY Trailways bus interior (operator provided image)
NY Trailways bus interior (operator provided image)

Amenities on New York Trailways buses

Air Conditioning
Toilet
Average Seat
Wifi + Entertainment
Power Outlets

New York Trailways’s Coverage in Numbers

  • Daily Buses2,335
  • Cities214
  • Countries2
  • Routes10,084

New York Trailways Bus classes

Need Help?

Looking for New York Trailways cancellation, exchange & refund policies? Need more info about printing tickets, luggage restrictions, sports equipment or pets on board?

Visit our New York Trailways Help Center

New York Trailways User Reviews

User reviews from travelers who booked their tickets with New York Trailways

4.0 out of 5 stars

Ratings and Reviews (1967)


Anne R.September 14, 2018 | Timeliness: 5 | 

Kind driver, easy smooth ride comfortable seats. What more could I ask.

Olivia B.September 11, 2018 | Timeliness: 5 | Staff: 5 | 

Great Service to/from

Meera Y.September 11, 2018 | Timeliness: 5 | Staff: 5 | 

its ok. was the cheapest option thus i chose although overall quite expensive for a bus. wish the bus was more modern. charging points available which was good.

Abdul K.September 11, 2018 | Timeliness: 5 | Staff: 5 | 

I had wonderful trip using adirondeck trailways , am totally satisfied.

Crystal B.September 11, 2018 | Timeliness: 3 | Staff: 3 | 

New York Trailways is a good bus service, but every time I use the service an incident always occurs.

Nicolas H.September 11, 2018 | Timeliness: 3 | Staff: 3 | 

Our trip could have been better if only the bus driver could have a little bit more explanations for tourists and when he speaks into the bus if he could speak alittle bit more slowly. we had appreciate and surely we would have understood something.

Talia A.September 10, 2018 | Timeliness: 5 | Staff: 3 | 

Much, much better than a Greyhound experience I had two weeks ago.

Jungmin K.September 10, 2018 | Staff: 4 | 

I booked a connecting bus from Ithaca - Binghamton - Syracuse, and binghamton-syracuse bus arrived about an hour late. I had to take an uber instead because I had a flight, and bus being that late would make me miss the flight. It was a horrible experience for me. I would like to get a refund.

Eden S.September 10, 2018 | Timeliness: 5 | Staff: 4 | 

I take this bus weekly. The driver is very nice and the bus is clean and comfortable. I would definitely recommend it.

Myrah D.September 10, 2018 | Timeliness: 5 | Staff: 5 | 

The driver on the NYC to Binghampton bus, was very professional and a great. The driver from Binghamton to Corning, didn't even talk or announced that we were departing, she simply took off and someone was standing up. The driver before this one whom she was relieving, was VERY rude. Some Asians were confused, thinking they were to go back to that bus, he screamed his lungs out, saying THIS IS NOT GOING TO NY. Not right! My experience was excellent though.

Deborah W.September 8, 2018 | Timeliness: 3 | Staff: 4 | 

It’s was good

Moon L.September 8, 2018 | Timeliness: 5 | Staff: 4 | 

someting keeps making noise during the trip,but it is not loud so it is ok. But it seemed that some part of the bus needed to be repaired.

Michel L.September 7, 2018 | Timeliness: 5 | Staff: 4 | 

I went to NewYork and the back home a week later. Two very different quality of busses. One very old and one way more comfortable. Also I took the bus at Longueuil. Very very poor indication to exactly take the bus. No information at which gate, nobody to ask

Nick G.September 5, 2018 | Timeliness: 3 | Staff: 4 | 

The buses were clean and didn’t smell bad. The ride was comfortable. No complaints.

Charlotte C.September 5, 2018 | Timeliness: 1 | Staff: 1 | 

I never actually made it on the bus as it was over 40 minutes late and as I had a schedule I needed to stick to I ended up having to find an alternative way to my destination.

Cecilia S.September 4, 2018 | Timeliness: 4 | Staff: 5 | 

A bus route directly between Geneva and Syracuse should be established.

Malik Y.September 4, 2018 | Timeliness: 5 | 

Wouldn’t let me change the travel day so I had to buy two tickets not riding trailways again. I talked to rep. On the phone and she said I couldn’t do anything about it I talked to staff at Oneonta that told me they could fix if it were printed. Very disappointed spent $73

Eden S.September 4, 2018 | Timeliness: 3 | Staff: 5 | 

The bus was very clean and comfortable. I got to my destination very close to the expected time.

Luci D.September 3, 2018 | Timeliness: 4 | Staff: 1 | 

What a misogynistic asshole that driver was. He was rude particularly to women and to women of color especially.

Allison A.September 3, 2018 | Timeliness: 4 | Staff: 5 | 

Good service! Friendly bus driver!

Edmilson F.September 2, 2018 | Timeliness: 3 | Staff: 4 | 

too many stops! but super friendly driver!

Cecile R.September 1, 2018 | Timeliness: 1 | Staff: 3 | 

Bus nice but time wasted at border Out of our control though

Trieu P.August 31, 2018 | Timeliness: 5 | Staff: 4 | 

Good service

Kathryn H.August 30, 2018 | Timeliness: 5 | Staff: 5 | 

The bus driver was exceptional, let me on the earlier bus than my ticket cause there was room, and when another passenger missed her stop he arranged with a returning bus to take her back. She had been very upset and crying and. He totally fixed her problem. Many kudos to him.

Tan Toan N.August 30, 2018 | Timeliness: 4 | Staff: 4 | 

Very good service!

Emmanuelle T.August 30, 2018 | Timeliness: 1 | Staff: 2 | 

The bus showed up an hour late and to top it off, there was drama boarding on to the bus.

Juliette B.August 30, 2018 | Timeliness: 4 | Staff: 5 | 

Good, nice and friendly driver

Jean-sebastien P.August 29, 2018 | Timeliness: 5 | Staff: 5 | 

On time great service smooth ride

Sophia H.August 28, 2018 | Timeliness: 5 | 

The driver was very nice

Michelle L.August 28, 2018 | Timeliness: 3 | Staff: 3 | 

The departure to and from destination was on time, however, upon boarding to return to our home town we were informed that they had added three additional stops to the run and that we were not going to be left off in the city indicated on our ticket but instead on the other side of the river and our pick-up had to wait for us to make our way to them. Furthermore, we had not received any notice to advise us of the change. The driver simply stated that "It must be because you purchased your ticked a long time ago." So I guess once you have our money, the customer is forgotten.

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