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The bus driver was great however the bus smelt like urine anywhere I went and it was almost unbearable to sit there for two hours

The bus was over an hour late for the scheduled pick up time. Plug ins did not work on the bus. Also, email said ticket had to be in paper form and mobile ticket could not be used so we had to hunt down a printer in the airport and paid $5 for one print out. However, driver accepted mobile ticket from other passengers.

The whole bus smelled like urine, it was late, and the driver was talking on his phone.

It was late but I received a notification about that. I didn't have a specific seat which said "any seat" But when more people got up in mississauga we have to move because they had specific seat The bus smells really bad like dirty

why the bus need to stoop at the middle of the trip for 15 mins (most of people sitted inside and waiting for driver) at the resting area?

Bus was delayed with notice. But then was even further delayed without any notice.

Enjoyed the fact the bus was on time, inside clean and enough leg room between seats. However the location for pick ups could be more precise, as in exact post marking.

Awesome driver. Nice, quick and safe. Surprising very comfy seats (I’m 6’1” and didn’t find it awkward) . The only thing needing improvement would be the signage of where to go /which bus to go on while at the airport . We managed to find the bus with little to no problem but the signs in the airport and then outside at the bus stops are maybe a little confusing to some with the lack of info of where each bus is going or where to stand to wait for the right bus. We were lucky and found the right person at the right time so we had no issue.

On time and easy to find our pickup point Only complaint is the windows on the bus were very dirty… that’s all!!!

Bus was cold. I don't know what temp. It was but I wish I had brought a blanket.

Was hard to find the location from Union station but managed by asking lots of questions

The bus arrived to the station to pick us up 3 hours later than scheduled. This was my second time attempting to take this Megabus route, the first time it also arrived 2 hours later than scheduled. It is clear that they are incorrectly advertising times as they are not able to meet them

Kudos to our bus driver this morning for calling the attention of one passenger using her phone on loud speaker. The bus and the toilet was clean. I just hope that they could improve on the wifi connection though.

It was my first time using New York Trailways. I was going from Toronto to London Ontario. And this was the best trip. The seats are very comfortable. And I had a space for my legs to feel free. There was a working restroom, which is a big plus. I can't say anything about Wi-Fi, because I didn't use it. I was listening to music. And I want to add that the driver was also excellent. He helped me with my luggage. His attitude was positive. I enjoyed it a lot. Thanks for such a good trip

The bus was clean. The driver was courteous and professional. We reached on time.

Was good! Nice leather seats, nice driver, just a bit later than the ticket said

Ran Late but that was a traffic issue not a driver issue. Air conditioning was acting up. As a result the temp wasn't the best.

Our bus broke down in the middle of our trip. Had to wait for 2 hours before another bus came to convey us to our destination. Not a pleasant experience for a first timer

Most incredible bus service I've been on. Everyone cares: there's an attendant that serves water and the atmosphere was very friendly. They truly care about customer service and it reminded me of when service matter. I will always recommend Red Arrow to anyone travelling by bus.

Everything was wonderful. The ladies ( the driver and the assistant) were very nice.

Excellent trip! Comfortable seat, complimentary snack, on time, driver and the lady are very nice and friendly.

The bus cancelled on us and never notified us so we waited in the cold for an hour on Christmas Day missing Christmas dinner with our family

Needs easier ways to communicate and receive information. Too much guessing with the service to be provided.

My trip with OurBus was from Toronto (Front and York) to London, Ontario, with the final stop at the VIA Rail train station. Unfortunately, I was disappointed to find that the bus did not stop at my intended destination, Western University behind Elgin Hall. I had planned my trip based on the location I booked, and this change caused significant inconvenience. I believe it's important for services like OurBus to maintain consistency with their stops, especially when passengers plan their trips based on the schedule and route they book. This experience was not acceptable.

I’m afraid there wasn’t a lot I was happy about. The driver was on his phone, the vehicle was old and has to go in the slow lane with hazards on as it was so slow.

Our experience was shockingly inadequate. After an international flight from Madrid we had anticipated the final homeward bus ride to be the least complex part of the trip. Told to be at terminal 1, pillar P4 15 minutes before our 5:05 p.m. bus - we followed instructions. By 5:30 there was no sign of the bus, so I checked messages and at 5:40 received one indicating the bus would be there by 5:35! There was no further communication from the company - nor did our bus ever arrive. At 6:45p.m. (Having waited outside in the cold for 2 hours) an alternative company also heading for London, Ontario was able to take us on board (at $40 each) and we arrived at our destination.

Bus did not show up. Or did not park where shown in the ticket. Had to book another bus casing a further two hours delay.