Bus Tickets from Empire State Building to Buffalo

Bus arrives/leaves on time, complimentary water are good. Wifi is still unreliable and bad.

The bus driver was great. However the bus AC was not working and it was extremely hot. I was thankful that she organized the bus to be switched with a new bus with a working AC.

The bus driver was mentally unstable and lashed out at one customer who was listening to music using her headphones. Apparently her music was audible to him (we did not hear anything) and he said it was a "legal issue". He later called the state troopers on her. The whole time she was quiet and not bothering anyone. It was just disturbing to watch and we all felt uncomfortable and unsafe in the vehicle with the driver.

Absolutely horrible. There were multiple fights on the bus along with having to play musical chairs

I felt safe with the way the driver drove. I was really,really, disappointed that the cell phone ports for did not function correctly.

The bus became out of service and stopped in the middle of night for 3 hour and 30 min around 2:30am to 6am. Transferred to new bus at 6am. Reached the destination almost 3:30min late

If I had something negative to say it would be just that it wasn't that easy to find the gate as it is not written on the bus ticket. Other than that it was a great experience. Tony, our driver got us to Buffalo in the time that was stated (actually 15 minutes early). Very courteous and announced every stop clearly. Restored my hope in the big brand bus companies.

Very pleasant experience. I knew only Greyhound so far. But, TRAILWAYS was as good as any other bus. But, I will always try to book TRAILWAYS first.

The driver was very helpful. The bus had issues such as - wifi was not working, and water dropping from the air conditioner. Bus quality should be taken care.

Horrible bud was delayed 2 hours broke down on the side of the highway for 1 hour had to wait at a Wawa gas station for 6 hours for a bus to show up. I missed my appointments and stuff. And I’m still not even in Buffalo yet

My trip to buffalo was cancelled last minute so it was a terrible experience because it messed up my entire plans.

The bus arrived 4 hours later than scheduled in NYC, the bus was in a very bad state, very dirty, with a broken window, the rain leaking inside from the roof, and electrical outlets didn't work, the bathroom was not operating. It was stuffy and packed and the driver looked fed up and wasn't at all approachable. And then we were late for even our 2nd option of a connecting bus from Syracuse to Buffalo. So we had to contact several Uber drivers who understandably refused to drive us the distance to Buffalo, but we eventually managed to hire an Uber in the middle of the night who we paid well above the rate in tips because we were so grateful to get home in time for work in 2 hours. We arrived in Buffalo absolutely shattered in the early hours of the morning. I am hoping the experience is not typically like this.