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Avanza - ALISA
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Avanza - ALISA phone number: +34912722832
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Amenities on Avanza - ALISA buses
Air conditioning
Toilet
Standard seat
XL Seat
Wifi + Entertainment
Power outlets
Snack
Avanza - ALISA Bus classes
Eurobus
Normal
Premium
Supra Economy
Supra+
Avanza - ALISA User Reviews
4.3 out of 5 stars
User reviews from travelers who booked their tickets with Avanza - ALISA
Ratings and Reviews (30)
After some Confusion regarding what line my bus was coming into which wasn't made clear by the help desk or bus terminal, I missed my first bus. After waiting a few hours I managed to get on the 2.15 bus now problem.
your bus did not even stop when i am waiting on the motorway I want to be refunded because your service is terrible. the bus was late and there was another bus that arrived at 5:15 so when your bus arrived there was no space at the stop because there is only space for one bus.
My ticket from Marbella to San Pedro de Alcantara didn’t include any information about the route (number or the final destination of the route). As far as there were 3 busses departing the same time and no one with my destination as the final destination it was difficult for me to understand hat bus should I get. It was very nervous challenge.
Didn't mind waiting about 10 minutes more and the journey was excellent. However, I had carefully chosen and booked seats at the front of the bus but two people had taken them at a prior stop and would not vacate them. We had to sit much further down the bus.
My trip was excellent as usual. My only problem was that my flight was delayed and when I asked the lady in the ticket office if I could transfer my ticket she said no I had to buy a new one. Usually if my flight is delayed the drivers are ok with me using a ticket for an earlier bus. The bus wasn’t full so it shouldn’t have been a problem. That is my only complaint.
On 4 hour drive I would have expected a toilet in the bus, but there wasn't. Also there was no way to control your luggage in the hold. Otherwise the trip was ok.
Bus arrived in Malaga about 2 minutes late. There were a lot of people waiting. It took about five minutes to get everyone on board. It left Malaga ten minutes late but the traffic was light and we arrived in Marbella on time.
Staff need to be a little more helpful with foreigners. It was very confusing trying to find the right bus and the staff I asked for help were quite dismissive.
Driver was sitting in the bus checking the tickets and it was not clear when the luggage were put in the trunk. The driver looked a bit frustrated when people started to ask him about it. He then came out and helped people, which was fine.
Bus was over 30 minutes late for pickup. USB charging ports did not work. A lot of profanity written on back of seats. Our reserved were seats already being sat in.
Safe, efficient, timely, and most of all clean environment. It would be great to provide WiFi connection as in Alas bus service. It would also help to post the specific destination on the board. For example, my bus destination was Cadiz, which was only listed on the board. I suggest adding the specific stops to the boarding pass or explain in the booking process that the final destination of the bus is going to be Cadiz, and that it would stop in Tarifa to avoid confusion and ask questions at the station and wonder if the bus is going to be Avanza or another service provider! Much appreciated.
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