National Express is a public multinational transportation company that is based in the United Kingdom and operates across Europe. Created in 1968 by the Transport Act, the state-owned bus operator would take a couple of years before adopting the "National" brand name and it's white painted buses.
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National express should inform where there would be stopping. On our way to London Victoria we actually stopped at golden green but I was not aware of this. This cause considerable delay. we had to change to another bus to get to London Victoria which stopped at marble arch causing further delay. We arrived 10 mins behind schedule. I ended up taking the tube with 2 huge luggages to Heathrow Terminal 4 because I was afraid that I would miss my flight. This is my first time on national express and I am extremely disappointed with the service.
July 17, 2016Jennifer S. | Timeliness: 2 | Staff: 1
We were told via email to arrive 10-15 minutes ahead of time. We arrived 20 minutes ahead of time and missed our bus due to poor organization and communication of the staff. Future emails should advise people to arrive an hour ahead, and staff should be properly trained. Eventually got a different train and the driver was wonderful, everything else about the experience was absolutely horrible.
overall a good experience, but I had no clear instructions on the paper ticket how to get from Terminal 5 to the Central Bus station. I looked on the posts along bus stands 13,14,15 and it was not clear. I asked 2 bus drivers at stand 12 & 10 and they did not know and said that I have to go back inside terminal 5 and to the National Express ticket area. The automatic ticket places did not have the info. Then I waited in line to see a person and they finally could tell me that I should go to 13,14,15 but that it is the airport's fault not National Expresses fault that it is not clearly marked! . I almost missed my bus because of the delays due to this poor communication but did have a good trip eventually.
Busbud is a bus search tool - we include National Express routes, schedules and prices in our searches along with many other bus companies. You can compare prices, amenities and times by searching for a route. If you find a suitable trip, you can go ahead and get your National Express ticket from us. Note that buses sell out, National Express and other operators generally charge a lot more for last minute tickets or for tickets bought in person.