Bus Tickets from South Station to New York City

I missed my bus by 2 minutes and i was forced to buy a whole new ticket and the bus agent wouldnt honor my ticket exchange. The customer service number was no help either. The was my first time using this company and it was just a horrible ordeal.

Electric outlets were not working. Individual reading lights were not working. A fight broke out during the trip between two travelers, I felt unsafe.

Very badly and disrespectful! Because the driver told me that tickets are faking. His doesn't accept it!! Then I bought a new ticket.

The bus did not have any heat. It was freezing. We then had to get off in Hartford for AN HOUR at 3am to wait for a new bus that did have heat.

The trip took longer than scheduled and there were passengers on the bus that were vaping which annoyed the driver.

I enjoyed the seat confort, but the driver was very unfriendly..I will ask him questions about the trip as it was my first time to take the bus from Boston to NY and he would barely reply

Driver was safe, friendly and informative. WiFi didn’t work and the power outlets didn’t work either.

It wasn't crowded, but i also didn't have my audio on my phone so i don't know the driver from Hartford targeted me even though i am a black person and they are an older white man.

Bus was more than a half hour late. Missed an event I wanted/needed to attend. Couldn't access wifi on the bus except when it was in the station.

It was fine until the bus stopped at a place that wasn’t on the ticket and then arrived 2 hours later after taking the scenic route through new jersey. Coming from massachusetts by the way

Bathroom was unsanitary. The toilet did not flush and there was no hand sanitizer in the dispenser. The driving was very bad. Nothing reckless, just so much stopping, starting and abrupt breaking that I was nauseated the entire ride. Otherwise, the service was good.

I would like to express my concern and dissatisfaction with the company. Yesterday, I traveled to New York with my son. We left Back Bay at 7:00 AM and returned at 9:00 PM that same day. The outbound trip went very well and was extremely fast. However, the return trip took a long time; we were scheduled to arrive at 12:45 AM but didn't get back until around 2:30 AM. I slept for part of the journey and didn't understand the reason for such a delay. What really caught my attention—and left me frightened and alarmed—was the driver. He drove both the outbound and return legs of the trip, meaning he was working the entire time. It is completely irresponsible; it is humanly impossible to stay awake and work for that long. We are talking about 46 lives at stake; a company should never allow an exhausted person to drive for such an extended period. We entrust our safety to the driver and the company. I am from Brazil, and even in a developing country, something like this would never happen. The driver's fatigue was obvious; he was constantly yawning and rubbing his face and head. I hope the company reevaluates its commitment to the lives it transports.

The train was very comfortable and the views from Boston to NY from the train were great - very scenic route

The trip was peaceful and pleasant. I walk with a cane and in Boston, a Redcap helped with my luggage and to get a comfortable seat. New York disembark was extremely difficult. A kind young man helped me. Otherwise I could not have gotten up the stairs with my luggage.

What I missed most was the lack of information related to the route, places we passed by. I expected more from Business Class. For example some service, like a bottle of water. Except of the above, the journey was pleasant.