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The British FirstGroup owns Greyhound, which in turn is set up as several companies: Greyhound Lines Inc., Greyhound Canada, Greyhound de México, and Valley Transit. They also own BoltBus. Retired brands include Voyageur, Autobus Americanos, Yo! Bus. In some places, Greyhound uses special brands; Greyhound Connect runs more rural routes subsidized by local governments, Lucky Streak runs to Casinos, QuickLink on commuter routes. Greyhound also cooperates to connect to Amtrak trains on some routes, known as Amtrak Thruway Motorcoach.
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User reviews from travelers who booked their tickets with Greyhound3.6 out of 5 stars
Good comfortable and bathroom was clean
It was horrible
Two hours late
The bus came half an hour late and it only had room for four people out of the forty of us so I didn’t get to go to Chicago.
That was my first trip and I have no complaints whatsoever
First bus canceled with no notice, second bus ran 2 hours late. Missed all connection, customer service cannot be reached by phone in time of need. Customer service counter at the station had a line with a 1 hour wait to speak to someone. The staff there was of no help getting me to the destination.
Bus came multiple hours late
Bus was 15 minutes leaving Toronto bus depot
The bus was on time
Late leaving. Couldn't understand driver. Trip became an extra 3 hours of sitting on the bus and terminal especially as we were asked to get to the terminal at least 1 hour early. Very unprofessional and no consideration for passengers
The bus picked us up 1h late... and the trip took like 2h longer than expected...
Wonderful experience with staff and bus, I would have liked more reliable wifi.
So disorganised at Toronto, embarking system so ineffienct and confusing. No seat beats on the bus.
The bus broke down on the highway
Great and efficient service
Worst bus service ever
I find that the bus should arrive at the loading bay much sooner than the scheduled departure time in order for the boarding process to be not as rushed, thus delaying the actual departure.
Staff was not knowledgeable and had no idea what was going on. The bus was cramped and smelled like boiled eggs.
It was a pretty good ride but a little hard to sleep in
The late is not acceptable
The bus was 40 minutes late for pick up, and there are no real time updates available to let us know when it is coming.
The first stop was OK but once arrive to new York bus station we wait 2:30hour until the next bus. It was very tiring for all people who took this bus
My bus was stopped at the border for THREE HOURS and I arrived at my destination THREE HOURS later than the expected time. My conductor was extremely nice and did a wonderful job, but I am extremely disappointed in Greyhound and will find another way to travel home next time.
Not professional, drivers aren’t patient, drive fast More than one hour of late
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