Nathan K.February 8, 2020
The bus is clean and spacious, the staff is really nice, they helped me on the border when I had an issue with my visa. We got water and snacks, which is always nice. On the way we had a little accident when someone bumped us from the back (there was barely and sign on the bus) which cost us a lot of time. There was a lot of people on the borders and that is also the reason we arrived 3hours late. But all in all I recommend using Mekong Express.
No toilet, no wifi, charged extra $5 for visa
Good trip with stops every two hours.The young lady who accompanied us for passport control and immigration formalities was very efficient. She didn't waste any time...
The only problem was that we thought the bus would have a toilet
Started off with finding the different address sent via email difficult to find and was a hotel adress when the location was further down the road. Didn't find the staff to pleasant and made wee in the park before leaving as no toilets on the bus. We traveled 2 hours and sat in the layby for 3-4hours with no explanation as to why. The bus was ok to sleep on and comfortable just shame no toilet as we didn't stop for toilet breaks. We got there on time so no trouble just caused us worry about what was going on in between as lack of communication
They departed late and arrived late too. I was only tourist in the bus. They didn’t wait me for my gisa on border and left from border without me. They went to restaurant for some stop eating, resting etc. I went to there with tuk tuk and I paid money for that. Nobody told me anything about that. I was shocked to live that. I will go back to Vietnam again and hope to not see and live this thing again.
Will never take them again
Kristina Marie V.December 16, 2019
No wifi but AC and not to many stops along the road.
Klara A.November 24, 2019
The bus ran very late (3 hours)! Crossing the border was not clearly explained by staff. There was also no toilet on board as advertised. Bus was clean and spacious though and crackers were provided.
Charlotte G.November 17, 2019
They have very good staff
Bus is in good shape. Ac working properly.
Bus aircon no cool very hot
No air conditioning and they put unsafe extra folding chairs in the aisle. No leg room as they use the space under the seats to transport boxes
Please update the address on your online ticket. I was an hour early, but due to the wrong address stated on the ticket i was waiting on the wrong address. I was almost late. Good thing i asked somebody and directed me to the right address.
bus condition was not good. Seats was not very comfortable and wifi was not working
Gurwinder S.June 23, 2019
Unclear information, not clear where te office was. (Not at the adress mentioned, but opposite at the street). Theyre not used to tourists, fe i show my eticket and girl asks me if i want to buy a ticket, not sayning in english when we can go out for break or explaining what they would do with the pasports. Maybe for really experienced travellers wanting to save money fine, otherwise; pay some dollars more and get some service!!!
Great journey on a comfortable bus, we were given crackers and water and the staff sorted our Visa for us at the border.
The address they sended me was wrong and I couldnt find the bus stop. So I paid 11$ for nothing.
I was satisfied with their service, however they overcharged me for visa. Instead 30usd I had to pay 35usd...
Mori Moran N.February 26, 2019
The driver and staff were great but the clutch failed and we arrives 4 hours late
Daniel B.February 10, 2019
We were lacking of instructions at the border since staff didn't speak English that well. In addition, the bus was 2 hours late.
Konsta P.January 30, 2019
These guys left me stranded at the border crossing after they told me to wait 5 minutes. I had to pay another bus to take me to Phnom penh.
I was really disappointed that when we crossed into Cambodia we did not have WiFi. I was told we would have WiFi on our trip when I messaged IBIS the day before.
Sabrina S.December 9, 2018
We had a pleasant ride. The staff assisted us with visa control into Cambodia. Satisfied thanks
Abraham Johannes P.October 22, 2018
Bus came 2 hours late without telling passengers for updates
Ma Theresa M.October 14, 2018
I traveled with Mekong express bus the first time and found the service very good, the driver was checking on the passengers and even asked me and my mom if we wanted a droff of as the bus would stop further away from my house. There was no delay of departure time, many buses companies were. The only downside was the sit that should be having more space the place the passengers legs as considers taking the bus for 6-7 hrs.
Beauravie P.October 12, 2018
Worst service ever, no hospitality at all!! I was use Khai Nam after transfered from VET bus (SR to HCMC) and know already this bus sucks. Then even worst when my departure was at 3:30 PM but then I arrived at 3:00 PM and they just gone already. Sucks! the employee even dont give a FFFF about it.They should only delivering cargo not a human!
Rully Viersa B.September 17, 2018
We were overall happy but missed commentary as we were driving
Very efficient service. Border control was easy. No movies, no power, bus was too large for our 7 people