Was fine! But understandably the bus needs to make some stops so the drivers and passengers can eat, drink or use bathrooms. So might be good to add a bit of time in the calculations for this. We arrived 2 hours later than was told to us because of these stops etc.
Very poor customer service. Needed to simply change times for our trip. Same every else. No number to call. Snap chat agent very unhelpful and rude. Advised that we needed to show up in person to make change- at least an hour prior to original departure! That was not possible so we had to purchase all new tickets online. Very poor service. Shameful. Will never use this service again and we will advise family and friends of our experience.
The bus arrived 3 hours late, the staff didn´t give much information at the beginning, it kept saying in one hour, but then it was 3 hours late, on top of that we had an additional stop in a bus stop for over 30 minutes because the bus needed gas or to be santized in the middle of trajectory, so that finally instead of arriving at 21h I arrived at 0:30h.
Way too many unnecessary stops, with peculiar multiple inspections by weird individuals, at times without uniform; staff at stops were video filming the bus crowd more than once with no explanations; bus was filthy; bathroom was filthy; the air conditioning was blasting cold resulting in an insane low temperature which made the ride a nightmare. I will never again in my lifetime will use this company.
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