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I think customers should be given notification when bus is late, whether late because of traffic or otherwise. Bus was suppose to get to white plains at 6:15; didn't get there til 6:35. I think notification should be given when bus is late, because if I'm late the bus is not gonna wait for me.
It was extremely unclear in the booking process that we would be switching from a bus to a van. If there are transfers in the itinerary, it should be extremely clear in the booking process. Second, the driver was not given an updated list of passengers, which delayed the start of the trip.
Bus was reasonably comfortable. For some reason like 15 minutes late I guess they were waiting for other people to arrive dropped us off in Newark New Jersey at a quite unsafe place at night. They could’ve easily drop this off somewhere that was better lit. That should’ve taken into account.
A bus ride that was supposed to be 6:40 to 2:55 ended up being 6:40 to 5:40. I will never be taking a bus ever again and will cancel my return trip. During the ride, the coolant line broke and left us stranded for around 2 hours. Very poor service.
At first the bus departing from Toronto was 30 minutes late and there was no reliable boarding place. It was more like a pick spot at the side of street. The toilet in bus was very dirty as well. No one ever cleaned it.
The bus arrived 45 mins late, there was an issues with the number of people on the bus so they made us get off and reboard and after almost an hour of this we finally got going, only to have the roof leak the entire ride
I can only speak of an experience for the first bus in the morning. It was difficult to know where exactly to wait for the bus. The check in process could certainly be improved easily. Can't complain because of the price and convenience.
The driver from Syracuse to Albany was great. The driver from Ithaca to Syracuse was very unsafe. When she picked us up she got off the bus and screamed “IDIOT” at another bus that was parked in her spot. This trip was full of driving much too fast, swerving off the road, slamming on the breaks—she slammed on her breaks when stopping too late for a red light, stopped in the middle of the intersection, and almost backed into another car trying to back up. I’ve never worn a seatbelt on a bus, but I am on this one. This driver is not safe and needs to be disciplined/removed from the road before she hurts or kills someone.
All was good but the driver did not drop passengers off at the spot that was on the app. There were lots of cars waiting for students coming home from binghamton and we all got calls from our children from a different place in White Plains.
The ride itself was just ok. There was no wifi, no tv screens working or turned on, no lock on the bathroom door, no hand sanitizer in the bathroom. There were two additional stops in towns before Indianapolis and there was no mention of that in the itinerary when buying the tickets.
I was left behind at the rest stop 3 hours away from my destination. All of my belongings were in the bus and I was left stranded. I had to hitchhike to Buffalo with strangers who were going in the same direction, luckily. I was on the phone with Ourbus for two hours without a solution before strangers offered me a ride. I am deeply disappointed by Ourbus’ service. I will never use your bus again.
Got email 12 hours before moving up our bus from 5 to 1, with no reimbursement or alternative option. The bus company then gave our driver the wrong pickup address so he drove past us and took 45 min to find us. Then he stood outside on the phone with the company for an extra 15 min, until we finally left very late. Very dissatisfied with the management.
Yes, there is WiFi on OurBus buses! Check your emails and stay connected with friends and family during your trip with OurBus. Keep in mind that streaming is limited, so we recommend downloading your favourite shows and movies before your trip.
Are there power outlets or USB plugs on OurBus?
Yes, there are power outlets and USB plugs on OurBus. You can usually find 1 or 2 plugs per row of seats, so be a good traveler and check if your neighbour wants to charge up their devices as well.
Does OurBus have a toilet on board?
Yes, OurBus buses have a toilet on board. Toilets generally do not have running water, so we recommend bringing hand sanitizer. Remember to always hold the railing when going to the toilet in a moving vehicle.
Does OurBus offer meals or snacks during the bus trip?
There are no meals or snacks offered on OurBus buses. We recommend that you bring some snacks and drinks in a reusable water bottle for your bus trip.
Do you have to print your OurBus bus ticket?
No, you don't need to print your ticket. You can board OurBus buses by showing your e-ticket on your smartphone, along with a valid photo ID. Your ticket will be sent to you by email when booking on Busbud.
Does OurBus allow pets on board or in the hold of the bus?
Only Certified Service animals are allowed on OurBus buses. Unfortunately, your pets are not allowed on the bus or in the hold of the bus.
What are the amenities on OurBus buses?
OurBus goes the extra distance to offer best-in-class services to all travellers. You will be able to enjoy Standard seat, , Power outlets, Toilet, Wifi on their buses.
Why choose Busbud?
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Busbud is a bus and train search tool—we include OurBus routes, schedules and prices in our searches, along with many other train and bus companies. You can compare prices, amenities and times by searching for a route. If you find a suitable trip, you can go ahead and get your OurBus ticket from us. Note that train tickets sell out, OurBus and other operators generally charge a lot more for last-minute tickets or for tickets bought in person.