Bus from Toronto to London, CA: Tickets & Schedules

They left us at the airport cause we were 5 mins late. Our flight was delayed and so we called and they said they ll wait 10 mins for us so we rushed and ran through the airport only to realize that they had not waited at all.

Horrible the bus was over a hour late with no communication and also had us switch rides in London which also wasn’t communicated.

Pickup at airport was right on time. Weather wasn't good with blowing snow and snow covered 401 highway, however driver was going very fast, while talking on his headset to someone all the way. Drop off was supposed to be at Esso Station on left handside of Wellington Rd, in London. He just stopped the minibus in the right hand lane on the road going north. Passengers had to try and cross the road of 6 lanes with heavy suitcases through 3 inches of snow. Very dangerous.

Bus was on time which was great. However the bathroom was out of service due to no cleaning and it stunk so the driver kept the emerg exit roof window opened the entire 3 hours which froze many passengers. The plug ins for cell recharging did not work.

This was our first time using Flixbus, so we didn't know what to expect. The driver was friendly, helpful, and drove extremely safe.

Terrible, Our pickup time at Pearson was 4:50 pm but due to our plane being delayed we arrived at the pickup P4 fifteen minutes late and the bus had left .We tried to book a later bus but all were sold out! I then tried to contact FlixBus but could not find a phone number! Finally we had to book 2 VIA tickets $206 for the 8:30pm train arriving in London at 11:00pm. Definitely not impressed by your service.

I loved that onex provided a brand new bus for the trip today. It was such a wonderful experience

The driver was amazing! Very difficult drive! Hard for him to see. Most cars drove with 4 way flashers on!

There was no WiFi on the bus making it difficult for travellers not from Canada to reach their people. Customers not being informed of delays ahead of time. Saying a ticket is flexible when in reality it is not.

Seats are cramped and uncomfortable and the door on the washroom was broken and didn't close.

The ride was smooth when we finally took off. Waited in line for 45 minutes to board which made us get to our destination late.

Slowww driver. Insanely late. Bus was an hour late and got to London at 11:30. Bus driver was soo slow as well omg just torture

Drivers were friendly and helpful. Bus was clean and comfortable. Ticket prices were excellent. (Minor complaint - they didn't adjust the schedule for very light traffic on New Year's day, so we were way ahead of schedule and had to wait at two bus stops enroute.) Overall, very satisfied with the service.

the bus had a fire alert despite there not being an actual problem, and the bus was forced to go out of service. we were stuck in the middle of nowhere for 3 hours. no fault of the drivers, they were very kind and sympathetic, but it was still very physically taxing to have my journey extended by three extra hours.

Seats and bathroom were very clean and the bus left on time! Great service overall!

The Driver was excellent he kept us safe from an irratic drive and a detour around an accident site. great driver

It was a lovely ride, the heat was cranked up too high though. Bus was late due to weather conditions, but that was understandable

Nice comfortable shuttle bus operated by Velocity. The driver, Balraj, was exceptional. He was so quick to jump out and open the door at stops that I couldn't beat him to the handle. Very careful when loading the luggage in and out of the back and even lifted the suitcases up to the curb for everyone. He was very respectful of all passengers regardless of age. Definitely would like to ride with him again.

Kudos to our bus driver this morning for calling the attention of one passenger using her phone on loud speaker. The bus and the toilet was clean. I just hope that they could improve on the wifi connection though.

It was my first time using New York Trailways. I was going from Toronto to London Ontario. And this was the best trip. The seats are very comfortable. And I had a space for my legs to feel free. There was a working restroom, which is a big plus. I can't say anything about Wi-Fi, because I didn't use it. I was listening to music. And I want to add that the driver was also excellent. He helped me with my luggage. His attitude was positive. I enjoyed it a lot. Thanks for such a good trip

The bus was clean. The driver was courteous and professional. We reached on time.

Most incredible bus service I've been on. Everyone cares: there's an attendant that serves water and the atmosphere was very friendly. They truly care about customer service and it reminded me of when service matter. I will always recommend Red Arrow to anyone travelling by bus.

Everything was wonderful. The ladies ( the driver and the assistant) were very nice.

Excellent trip! Comfortable seat, complimentary snack, on time, driver and the lady are very nice and friendly.

The bus cancelled on us and never notified us so we waited in the cold for an hour on Christmas Day missing Christmas dinner with our family

Needs easier ways to communicate and receive information. Too much guessing with the service to be provided.

My trip with OurBus was from Toronto (Front and York) to London, Ontario, with the final stop at the VIA Rail train station. Unfortunately, I was disappointed to find that the bus did not stop at my intended destination, Western University behind Elgin Hall. I had planned my trip based on the location I booked, and this change caused significant inconvenience. I believe it's important for services like OurBus to maintain consistency with their stops, especially when passengers plan their trips based on the schedule and route they book. This experience was not acceptable.