Bus Tickets from Toronto to London, CA

The bus was delayed by an hour and even after that the driver was standing down smoking. I am very disappointed by the service.

Was on time while waitting, not that busy in the bus, price was great, polite and helpful driver.👍🏻.keep it going on like that. Thank you

The bus came 30 minutes late to the airport. Then they asked me to change cars in London and they took my luggage in the other car. Then I had to wait for my luggage. Trip was supposed to be 2 hours it took 3 instead

Bag lost on bus and no direct line to driver who probably stole the bag and brought it homerather than turn it in.

This was my first experience with Flixbus and it was horrible. The bus was probably 20 min late. The bus was clean and comfortable but the driver did not know where he was going. He turned into Kitchener for drop off but had a hard time finding the proper place to stop. Once he had stopped there questions arose as to whether he was going to make the Doon stop. He didn't seem to know. He then did a U-turn and stopped at a Peavey Mart. He struggled to find the way back to the 401 and proceeded on to London. He drove past the Wellington Road exit and I yelled out to ask if he was stopping in London. He said yes and pulled over to the side of the 401 and it looked like he was going to try to make a U-turn on the 401 to go back. There was an uproar from the people at the front of the bus, telling him not to do that. He finally got off at the Wonderland Road exit and proceeded north to the stop at King and Waterloo. He opened the baggage doors when he stopped and proceeded to tell us that it would be easier if we went to the traffic side of the bus to retrieve our luggage. Easier, yes, safer, No. We arrived over an hour late because of the driver not knowing where he was going. A horrible experience

I appreciate the messages I got before the bus arrived to the Pearson airport. It was easier to spot the bus.

Bus was comfortable. There needs to be signage at the airport to find the pick up stop. It was stressful not knowing where to go to get on the bus.

Very bad , bus not come as usual with my experience with one x bus even not send e mail , I will never book then I book with flixbus which is very good

This is the first time a bus journey has literally left me in tears. First, the bus made so many extra stops in places which were not revealed when I booked the ticket. I even started to wonder at one point if I had taken the wrong bus. This wouldn’t have bothered me so much had the bus arrived at the ultimate destination on time. But in addition to the unexpected stops, for some reason the bus driver was driving 50km on a road with an 80km limit. I had made some very special plans for that day, but as the bus limped towards London I watched my plans evaporate in front of my eyes. Everything had to be cancelled because we arrived almost 40 minutes late. Had we arrived late due to an accident on the road or unexpected traffic, I wouldn’t have blamed the bus company. But when you miscalculate travel time in relation to the number of stops and the bus consistently drives well under the speed limit, I do blame Onex. I missed a very special day because of you and will never feel same on one of your buses again.

I dashed to the terminal in Toronto only to discover the 3:15 bus to London had been canceled. Very disappointed there was no email indicating a cancellation. I hope to receive a refund. All other trips have been successful. Thank you. Renée S.

Megabus left early and was on a separate floor than I was aware of. Thank god for flixbus they allowed me on theirs and I got to London on time

The driver for May 4, 2025 715 pm trip was very pleasant. He took time explaining the bus' features, before leaving, apologized for the delay at the start and end of the trip, offered to let him know how else he can make our trip more comfortable -- amazing!

Was good! Nice leather seats, nice driver, just a bit later than the ticket said

Ran Late but that was a traffic issue not a driver issue. Air conditioning was acting up. As a result the temp wasn't the best.

Our bus broke down in the middle of our trip. Had to wait for 2 hours before another bus came to convey us to our destination. Not a pleasant experience for a first timer

Kudos to our bus driver this morning for calling the attention of one passenger using her phone on loud speaker. The bus and the toilet was clean. I just hope that they could improve on the wifi connection though.

It was my first time using New York Trailways. I was going from Toronto to London Ontario. And this was the best trip. The seats are very comfortable. And I had a space for my legs to feel free. There was a working restroom, which is a big plus. I can't say anything about Wi-Fi, because I didn't use it. I was listening to music. And I want to add that the driver was also excellent. He helped me with my luggage. His attitude was positive. I enjoyed it a lot. Thanks for such a good trip

The bus was clean. The driver was courteous and professional. We reached on time.

Most incredible bus service I've been on. Everyone cares: there's an attendant that serves water and the atmosphere was very friendly. They truly care about customer service and it reminded me of when service matter. I will always recommend Red Arrow to anyone travelling by bus.

Everything was wonderful. The ladies ( the driver and the assistant) were very nice.

Excellent trip! Comfortable seat, complimentary snack, on time, driver and the lady are very nice and friendly.

The bus cancelled on us and never notified us so we waited in the cold for an hour on Christmas Day missing Christmas dinner with our family

Needs easier ways to communicate and receive information. Too much guessing with the service to be provided.

My trip with OurBus was from Toronto (Front and York) to London, Ontario, with the final stop at the VIA Rail train station. Unfortunately, I was disappointed to find that the bus did not stop at my intended destination, Western University behind Elgin Hall. I had planned my trip based on the location I booked, and this change caused significant inconvenience. I believe it's important for services like OurBus to maintain consistency with their stops, especially when passengers plan their trips based on the schedule and route they book. This experience was not acceptable.

I’m afraid there wasn’t a lot I was happy about. The driver was on his phone, the vehicle was old and has to go in the slow lane with hazards on as it was so slow.

Our experience was shockingly inadequate. After an international flight from Madrid we had anticipated the final homeward bus ride to be the least complex part of the trip. Told to be at terminal 1, pillar P4 15 minutes before our 5:05 p.m. bus - we followed instructions. By 5:30 there was no sign of the bus, so I checked messages and at 5:40 received one indicating the bus would be there by 5:35! There was no further communication from the company - nor did our bus ever arrive. At 6:45p.m. (Having waited outside in the cold for 2 hours) an alternative company also heading for London, Ontario was able to take us on board (at $40 each) and we arrived at our destination.

Bus did not show up. Or did not park where shown in the ticket. Had to book another bus casing a further two hours delay.