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Rider Express phone number: 8335833636
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Rider Express User Reviews
4.1 out of 5 stars
User reviews from travelers who booked their tickets with Rider Express
Ratings and Reviews (30)
everything was fine until the new driver took over in Salmon Arm. We got to Kamloops on time, but then a road detour had the bus take a crazy reroute that took 2.5 hours to Merritt (should have been an hr). There was a road closure that forced the detour so that's not the driver's fault. What is the driver's fault, is that he made no announcement to the passengers about the situation and the pending delay. When we got to Merritt, he drove through instead of stopping at the designated spot, and had to detour back through Merritt again (add another 20-30 min). Not taking Rider Express again.
The only hitch was that the bus did not come to the right platform as there is construction going on and there was no staff available to assist me. I asked people on the station everybody was giving different directions. Finally a construction worker told me that Rider's Express for Toronto comes at C not E.
I don't take the bus too often, however, trip was fine. I usually enjoy the front seat so we could see the views but the front seats were blocked off so no people could sit there - it was a little disappointing.
Bus driver in Merritt very unfriendly. He could at least say hello…just said “ your I’d” in his miserable voice. I rode Ebus to Merritt a few days before and the driver was so nice and friendly as well as the staff in Vancouver. The driver for Rider Express in Merritt was miserable and there was only two people getting on the bus. The driver went inside to enjoy his break or whatever and left us standing with our luggage for 20 minutes.
The ride was overall comfortable and easy, although our bus broke down on the side of Stoney leaving Calgary so we were stuck waiting for an hour on the side of the road for another bus to rescue us. That is why we were an hour late arriving in Edmonton. But overall still a great way to travel.
The station in Regina was scary and felt unsafe. We were told we would not have to switch busses but then had to switch in Saskatoon. After we switched the new bus had no air conditioning and it was 35 degrees Celsius outside. The bathroom toilet did not flush and there was no light. The bus was hot and smelly, everyone was grumpy, the female driver we got in mundane was sassy and threatened to strand us all. When we arrived one woman’s bag was lost which is no surprise as nobody was checking who was taking what bags. The driver was completely arrogant and unkind to the woman who lost her bag saying it was her fault somehow, and that it didn’t matter because it was probably just full of underwear anyways. The bus ride was a nightmare to say the least.
The reason the bus was late leaving Sorrento was someone had plugged the toilet and the driver had to clean the floor when it He is greatflooded. The driver did his best to accommodate passengers needs, stopping in Canmore for a quick bathroom break.
the bus driver forgot me at the gas station. he didn’t tell us a specific time to come back so I was asking him directly, if I can grab a coffee in tim hortons and he said yes. after I left the store, the bus was gone with all my luggage inside!
My bus was 45 min early and no place to go empty parking lot. My scheduled ride was not available any earlier at that moment. If the driver had let me know that it was going to be an early drop off I would have notified my pick up. Just saying as a senior.
Bud departure time was 4 pm it didn’t show up till nearly 520 then it was almost 1030 before it got to Calgary for a 8 pm expected arrival time. My kid who as on the bus is adamant that he never have to take it again. This was trial weekend for this. We would have done a return trip 33 times at least a year: now it’s going to be a fight to get him to go again
The driver was friendly, professional and ensured travellers had a pleasant trip. The bus itself was new and clean. The seats were poorly designed for long trips. Very uncomfortable. I would definitely recommend rider to anyone.
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