unfriendly stuff, very cold in the bus, annoying radio was running all the time
The staff was awful. The bus was awful. It was unsafe. The lady at the desk in Cartagena was not nice and took no responsibility. I will never use your service agin. It was horrible.
When i showed for a bus at a time when there was none, they put me on the next one out, which was nice.
2 hours Late and terrible
Too late and we spent almost 8 hours of traveling instead of 4.5. Awful lot of small stops as well which really slowed the bus down.
Maria Trinidad R.February 27, 2020
The airconditioner was leaking water on my head on the back seat
It was much better than I expected. The office staff (phone) were not very friendly or particularly helpful, but the driver and other employees were courteous and professional.
Megen B.February 25, 2020
AWFUL! supposed to leave at 4 and arrive at 8. We left at 6.30 and arrived at 12.10am. Bus made NUMEROUS local stops. Terrible service
Grainne M.February 6, 2020
Good and reliable company! 2 hours to early!
Stephan H.February 5, 2020
It was very cold in the bus. We asked a few times to increase the temperature, but they did not want to or they did not understand us.
Chien Yie C.February 5, 2020
The bus was 2 hours late. The personnel told me there was a protest but when asking people who were already in the bus what was going on, they said it was just delayed and that it usually is that way. The chairs were comfortable but the air-conditioning was too cold. I got a cold because of it.
Good driver. Cold aircon.
Aileen R.January 30, 2020
2h hours late, no excuses norhing. The driver left us in the middle of nowhere in barranquilla instead of the bus station because we were "only 2" going there. It's a shame.
Julien B.January 21, 2020
Best bus in Colombia, footrests, recline, private TVs the doble plus is the only way to travel in Colombia
Michael M.January 16, 2020
The bus was an hour late at Santa Marta. The air conditioning was on very high and I asked the bus driver to turn it down, but he refused. Everyone on the bus was freezing. He also turned the music on very loud while people were trying to sleep. We arrived 2.5 hrs late. I will not be using this bus ever again.
Caroline S.January 16, 2020
The bus we booked did not actually exist. We had to buy other tickets with a different company
Suzanne W.January 8, 2020
Service was ok, but 2 hours late
Cope Tran was completely horrible. From the people, to the lack of information, to the lateness of the bus, to the complete lack of consideration from anyone involved. As a matter of fact, I am wasting my own time writing this much...
The bus never arrived. Copetran staff was telling lies to passenger, the bus is stucked in traffic, it is in the parking slot, etc but the bus never depart from origin city due to very low ammount ticket sold. Very disappointed, we had to go back in hotel in Santa Marta, we lost 1 day tour and 1 night in hotel in Cartagena already paid.
Niccolo Gianluca T.January 4, 2020
The bus didnot leave at all. Staff kept me waiting. No clear answers.
Finaly I went with a different compagny.
Absolutely horrible experience. It was supposed to go straight to Cartagena and arrive at 8:00 after leaving at 4:00. We didn’t leave until 5:00 and did not arrive until after 10:00. We made a ton of stops in many towns to drop and pick people up. The bus driver even made some personal stops for food.
Aminata H.December 29, 2019
Nice staff but drive will be closer to 6 hours
Laura N.December 21, 2019
Very poor service. Bus arrived 2 hours late with a broken mirror. Bus was stopped by the police and unable to continue so another bus had to be found. New bus was extremely cold and everyone was freezing. Old bus driver spent all his time on the phone / WhatsApp. Bus was meant to arrive in Cartagena at 8pm but arrived at 11:30pm. A complaint will be logged
Reeshi H.December 18, 2019
It was freezing cold in the bus and even when we asked to turn down the air condition nothing changed. Also the bus left us at some gas station a few km away from Santa Marta and we didn’t know about it before. We had to take a taxi from there and pay it ourselves.
Theresa K.December 14, 2019
Although the bus was late which is common the bus was comfortable and the ride pleasant. The staff was excellent.
Tyrone T.December 7, 2019
We booked a direct bus put they put us in a bus through branquilla. Therefore ik took over more than one hour. And the airconditioning was to could, it was not possible to put it off.
It's Colombia so the bus left late but whatever. The seats were pretty comfortable and the driver was good.
Sylvester N.December 6, 2019