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User reviews from travelers who booked their tickets with Tornado Bus3.1 out of 5 stars
Those people I goin to report to DOT cause they are trash
It was aweful. The bus was not there
The bus drivers only speak in Espanol. What about people who don't understand Espanol but only English? I wish drivers announce in both the languages. Thanks.
Awesome, recommendable to my friends
Estoy muy decepcionado del servicio del 2do conductor (cambio de guardia). El.conducror puso musica muy alta de volumen durante Todo el trayecto sin tomar en consideración los pasajeros cansados. Por otra parte, encendia todas las luces brillantes sin motivo aparente. Muy desagradable!!!
Not on time☹️
No toilet paper, otherwise fine.
Bus driver was late, made me wait outside in the heat while he sat down for a meal. Spoke no english and I do not speak spanish. Bathrooms were disgusting. Wifi was $15 when I was told it was a free amenity.
THREE HOURS LATE
Will never ride Greyhound to El Paso again- I have Tornado Bus Lines! Clean, efficient, and safe. I wish I had tried them three years ago when my daughters started at UTEP. Now I can rest easy commuting my girls from Dallas tonEl Paso.
English is limited by the staff and the bathroom on the bus did not have toilet paper or towels.
Tornado bus was behind schedule and did not stop to pick us up in Lake Charles, Also the staff gave us unreliable and misinformation
There is no plug as they are advertising. The aircondition sucks i am sweating the whole trip! there is now curtain to block the sunlight.
Staff were friendly but the bus was almost 2 hours late, I didn't receive any communication about the lateness or that the bus say espresso on it and not tornado bus. Luckily since my Spanish is not great, a customer service rep from another bus line called then multiple times until they got someone and then confirmed to me that it's coming , will be late and says espresso on it.
I was scheduled to leave San Antonio at 1 P.M. The bus was 20 minutes late. The clerk, Edgar, was incredibly helpful. He found me in the lobby to personally let me know the bus was leaving. We shook hands and I thanked him. I was told the bus was nonstop from San Antonio to Brownsville. We stopped in Riviera for snacks and Harlingen. Granted I'm the type to only stop for gas. It would be a terrible business practice to force other people to do the same. No sense in changing that policy.
Was just ok,not excellent
Excellent experience. My only complaint is that the power outlets were not working for every seat.
Very Bad. I bought a ticket that clearly had an arrival time between 8 and 9am from Houston to San Luis. Service horrible they switched me twice to different busses and finally arrived until 4pm and missed an important doctor's appointment. I will never make business with you anymore
In addition to the bus being 3.5 hours late, the customer service both on the phone and the lack of security from the bus drivers were vertually non existent. The phone rep was very inexperienced in answering our questions and unprofessional in his interaction with us example: “ah, ok bye”, is not way a business says goodbye to a customer... While the ride on the bus was overall fine, the bus pick up and drop off stations was literally a curb side pickup and drop off. No sign and no representative to meet at an office or enclosure to ask questions or have a safe place to wait when your bus is half a day late to their location. Overall my wife and I had a poor experience, even by low expectation standards. We will not be using this service again.
Very very good, I,m happy for the ride.
Diver drove all over Huston made me late for my flight
My 7:45am bus arrived at 9:15am, whenever everyone (including the drivers) departed to buy and consume tamales. We didn't leave until 9:45pm, a full two hours late. The direct route promised was not followed; we got off the main highways to take a very time-consuming trip to a smaller town to let one person off. In total, we were 3 hours late arriving in Minneapolis. That's not what I signed on for.
It was okay
Hello, my name is Alyssa Granado. I was recently a passenger on a bus going to Brownsville, Texas, and I have to report how the driver has been absolutely unprofessional. He's been falling in and out of sleep while driving, and had other passengers worried. We stopped in Refugio only to take about 40-50 minutes waiting, in which the driver said 20 minutes, pushing times that people are looking to get home to their loved ones! We stopped at a gas station about an hour and a half later, which is very strange, because that never happens. Our bus driver came back in smelling like cigarettes, and with a lottery ticket in his mouth. This is absolutely outrageous. Our schedule does not look like we will make it the time stated. Please look into this driver, and recheck his professionalism. Thank you.
It was really good experience
Late and wrong address
I enjoyed the service
It was a rainy night. Bus dropped off passengers and didnt ask if we needed to get on.
I did not get the seat I paid for because tornado bus service over sold the bus seats and have my seat away! The bus was also late! Why should I even bother to buy online ahead of time? I will probably only use tornado bus only if it's a lady resort.
They were over an hour late and did not notify me at all- the pickup locations were also very strange and unclear.
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