Worst hygiene even during the Covid time
The bus was very dirty. Nothing was implemented by the staff as far as Hygiene measures. Barely no one on the bus was wearing a mask. The girl sitting on the seats across from me kept coughing on me and the guy that was sitting next to me. I also kept getting harassed by the guy sitting behind me. He kept insisting on me having his phone charged for him. He kept making loud phone calls with excessive foul language and listening to videos in high volume.
Jonathan V.March 25, 2021
That’s was so bad
Mustafa A.December 19, 2020
Other than late it was good
The bus never came. We waited for 2 hours and call center people didn’t know if it would come or not. And they did not even give recunds
Keerthi S.September 21, 2020
Bus I'd booked running very late, though was transferred to another only slightly later one by helpful staff. Very hard to make out announcements re rest break etc.
Muireann O.March 29, 2020
They got me to my destination safe, sound, and comfortable, and in a reasonably timely manner.
Nathaniel B.February 24, 2020
The bus driver was very rude
Trenice K.December 10, 2019
Greyhound drivers have too much vagaries against passengers and telling same information too much, like for small kids.
Two Turimex trips this week. 1st trip I booked On Del Norte site because I wanted to ride Del Norte. I got a Turimex bus. These buses are TOO OLD. Seats broken. AC not working. Will not use again until evidence of changes.
So impressed by the level of service and cleanliness of the bus. Great value!
Great experience. Quiet ride with space available
Wasent On time no one Speak English Thr bus was disgusting dirty I felt Vary germs ware all over I guess u get what u pay for Late bus dirty An a trip that was so post to be 3-hours was 5? Ugh never Again pay more for a different bus
Absolutely horrible customer service. Was extremely late and did not accommodate or try to make up for tardiness. Will not use again
Laura G.November 19, 2018
The staff guy in the Austin station (they guy who prints the tickets) is not nice at all with customers. He is so bad.
Mohammed A.November 10, 2018
Bus got delayed over 5 hours and had to purchase a rental car to get to Dallas for over $100. Will never use busbud or Turimex again until I get refunded. Will make sure to tell everyone I know to stay away also.
Very good service
Gyan Prasad G.July 5, 2018
Bus was almost an hour late. No wifi on the bus as advertised.
We orded tixets for 10.50 and were told to show up 40 minutes before leaving. When we get there, we get told that the bus would not arrive before 1.30. We had to cancel our plans. We would like a refund for our tickets.
Astrid Elise A.May 25, 2018
Bus broke down multiple times and didn’t have AC was taken to the wrong bus station in Dallas
Love ridding greyhound over any other bus company
Got to the station 40 minutes earlier then the bus was and they told me the bus left several hours ago very disappointed I will never travel with this bus company again and they would not refund my money
Absolute garbage. Late, rude, broken bus.
Bus was supposed to depart from austin at 2:20 and arrive in dallas at 5:30.
Bus did not depart from austin till 4pm and arrived in dallas at 9:15 pm .
Missed my flight out of dallas because of this .
Inexcusable. Had to buy a new flight and hotel because bus was an hour and a half late.
The bus smelled a little like urine, but it got me safely to my destination.
Nathaniel B.October 2, 2017
A very failed company was the date of the trip 2:30 AM and the bus got busy at the bus station to 4:00 AM and did not arrive I was forced to take a plane to my destination failed
The bus was late. The boarding was disorganized.
The driver was not sure of his journey requirements. I booked a direct route from Austin to Dallas. He was telling everyone on board it was a 2 stop? We went of track and dropped one passenger into a residential area. We arrived 1 hour late and it caused me a delay in getting to my flight. Fortunately the flight was delayed so I made it.
Will never use grey hound again
1.15 minutes late. Terrible