Bus Tickets from Empire State Building to Ithaca

The comfort of the seats

It was great, and the bus driver were extremely friendly and chill

The bus left late. The driver was awful. I was scared for my life. Cars, semi's and trucks honked as they passed. Instead of sleeping as I needed I prayed and braced from impact.

Horrible. Bus was supremely delayed and we had no choice but to pick up riders from a broken down bus resulted in me needing to miss a hotel booking and get another. Lost so much money. Your fault.

10/10 perfect

Incredible. Our driver was the absolute sweetest and there was wonderful energy on the bus. Your company should give him a raise.

The seats were comfortable and accessible charging under the seats. The bathroom door kept sliding open and did not lock. The Wifi was impossible to connect to on multiple devices. I do understand we hit some spotty areas along the trip from NYC to Ithaca NY, but I couldn't even connect to it at the bus station. When we got to the bus stop, my husband had to crawl into the underneath of the bus to get our luggage that had moved. I don't feel that the driver should have allowed him to do that and should have grabbed them for us. We were only 1 of maybe 4 people that got off at this stop. Overall, I don't have huge complaints, but I wouldn't advertise internet and movies when the network is not just spotty, but not there.

The bus broke down on the way to Ithaca, it took 2 hours to get a smaller bus to Binghamton. On this smaller bus we had to leave our luggage because there wasn’t space for it, so my bags were left in Bing. Terrible experience, will use a more reliable bus company next time.

Driver was outstanding! So helpful and professional to everyone under demanding circumstances. 10 out of 10

Super friendly driver. Made sure we were on the bus after break before leaving and very positive attitude at every interaction.

The bus was only 10 minutes late leaving the NYC (and due to tunnel traffic), but my connecting bus going on from Binghamton to Ithaca was 45-minutes or so late. Also, there was no WiFi or working electrical outlets on either bus, which is a must for me to be able to work while traveling. A tray would also be very nice.

The bus driver didn’t communicate anything so we can arrange for solutions for the transfer to get to ithaca. A couple and I hired an Uber to pick us up 3 hours after our planned arrival, so we can get to Ithaca.

No wifi ... DRIVER made many mistakes and in some cases he had to turn back ... crazy

The scheduled leg from Binghamton to Ithaca was 6:16-7:24. We boarded on time, and then just sat for an hour. Eventually a driver boarded and we left Binghamton about 7:20. The driver told me that the scheduled times don't hold during college breaks -- but nobody told us that. We arrived in Ithaca about 8:40 and had to park by a huge snowdrift. I am somewhat disabled, so getting out of the bus itself was a project, and then getting my luggage from the door on that side was a hassle. Fortunately my 2 heavy bags were in the front, so a helpful young man was able to get them out and "toss" them over the snowbank to my husband on the other side. I was able to sneak around the front of the bus, onto the street, and then into the drive where our car was parked, without having to go over the snowbank, which I could not do. The height of the snowbank was between my knees and hips. Meanwhile, the bus driver was dealing with the luggage on the street side, while cars honked rudely. This is a ridiculous and dangerous situation. At the very least, Ithaca could remove snow from the curb by the "station" (which was closed), and perhaps put up a sign to drivers to please be courteous in the fairly rare moments when an intercity bus has to stop there.