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KCTI User Reviews
4.4 out of 5 stars
User reviews from travelers who booked their tickets with KCTI
Ratings and Reviews (30)
The bus arrival was a little late due to an accident close to the pickup place, but everyone involved was okay thank god. The cup holders were a little dirty so I did bring my own cleaning wipes and wiped down my space. though the bus could have used a better cleaning the staff was excellent. The dude driving the bus for me and my brother was very nice and patient when I was rummaging through my bag for our tickets, he was nice when we talked whenever we did a pit stop break. The bus was 20 minutes late but I think this was our occupant's reasoning there were some younger children abroad. The trip was all smooth sailing. Overall I liked the bus trip, it was calming, and I especially like the bus driver and the people I talked with along the way.
So happy to see bus service once again and know everyone has access to travel when needed. And the price was very reasonable as well. Our driver was excellent. Thankyou for a safe and relaxing trip. Good to know it’s there when I need it
The staff was wonderful, however, it should be import for the bus to arrive at the specified spot on time. And if it is not going to be on time. Or how I am getting places is changed there needs to be communication as to what was going on. I arrived early as recommended to no bus. The time came and went with no communication. I called and was told the bus should arrive momentarily, the person I spoke with was wonderful. But it left be very confused when the bus did not show up. 10 minutes with no communication. 9am hits, finally a very nice gentleman comes up to my car and tells me we are going by seperate vehicle to a different place for the bus. This is fine but there was absolutely zero communication leaving me confused, worried, and feeling mostly stranded. I rely on this bus to be on time so I can make my appointments on time. Or to at least have the communication skills to let me know if there would be delays so I could rearrange rides, let me appointments know if things would be pushed back, etc. Etc.
Before this it was ok but with the road conditikns tbe driver was driving way to fast and which made me sitting kn the back seat madr the bumps make me jump off my seat at times becasue og thebumps i ended up losing my drink nd bags kept falling
We waited upstairs at husky travel centre for the bus to come cause the store clerk told us that he hasn't shown up yet, I called KTCI and asked if the bus was their and the operator said he went to heritage inn and that they waited for us which I thought was great. With all that said, I would take your bus to stoon again
The driver was excellent, informative, very friendly, helpful and great driver. The bus, however, would shake at 100km or higher (felt like an unbalanced tire or tires) at lower speeds was fine. Would ride again definitely.
Will use the service again!!
Would be nice if there was an office or something besides sidewalk-also the windows were so dirty couldn’t see out-I know the weather was not the best!!
Recommend this service!!!
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