We did a round trip from Montreal to Quebec City and back in one day. Orlean's coach was clean, comfortable and on time. We had an amazing day.

Fantastic experience for the price!! Everyone should book orleans express!!

The bus is very clean, wifi is working good, the small table is really helpful!

Wifi worked good. Driver could be more talkative

Perfect ride!!

Overall it’s great. The only reason I didn’t grant 5 stars is because the bus was a bit Dirty. Poussière in the seats and sticky floors

Comfortable seats and friendly staff

The bus is clean' on time! The driver is nice!

I liked

Seamless, comfortable, punctual

I am very disappointed with the care by the Customer Service Team. Today the road was closed on Berri Street Montreal, causing me to be late, I was not notified this would happen and was in a total panic when I realised I would not reach the bus. I called the customer service line only to be laughed it, with one of your representatives saying "do you want me to stay on the phone while you run for moral support" .. laughing while I am panicking. I am not impressed. After arriving at 10.04 the bus was driving off. I was infuriated and called the customer service line again hoping for help, or any type of empathy, but no. Because I got roped into buying the $25 sale ticket no one was willing to help me even though I was late because of a road closure. I understand that that tickets non refundable or transferable but in these circumstances I believe a discount or credit could have been sufficient for the money lost on buying a new ticket of $63.00. Instead of this being a great deal, it was stressful, costly and disappointing. The person on the customer service line told me it is not part of their policy to provide a discount or any type of compensation. An sincere apology could have been nice. I am utterly disappointed and find it extremely hard to believe that a company would not have it in the policy to help a customer that is clearly distressed. I will not be travelling with you again because of your customer service team. The driver was great and the drive was nice, but not worth the stress I had to deal with.

Very good journey.

Very nice coaches with free Wifi. Travel was comfortable and on time.

O. K

Smooth ride, however the bus arrived late and did not leave on time (17:00H). Bus left about 15 min late.

I was surprised there was no lavatory on a 3-hour bus

My only complaint is that the power outlet in our seat didn’t work. Otherwise, a good service

Good job

Comfortable and on time. Conductor announcements only in French

Bus was on time and greatly appreciate that

Needs better wifi

Good service

Great experience and awesome internet. Greyhound and Megabus could learn a lot from this company because their internet never works.

Awesome experience. Bus was on time. WiFi worked the entire way. Only negative was that the driver did not give any instructions or information in English.

Good service and in time. Clean bus.

We were given the wrong bus stop pickup and therefore missed our bus. We also had the ticket that would allow us to change the time of our departure but after we missed the first bus we were told that we are now unable to change the departure time

Nothing slecial to say. That means all good

Orleans Express is a faceless brutal and robotic industry that does not give any margin for error: I booked a 11pm ticket by mistake- thinking it was a morning travel not a 23:00 travel arriving at 2 am in the morning!- and there was no way that my ticket could be exchanged for a morning one - even when paying whatever difference there was. "The computer would not allow", we are so sorry for your elderly mistake. It reminded me of Einstein's who said" I fear the day that technology will surpass human interaction : the world will have a generation of idiots". Well, we have truly entered this generation and Orleans Express is the best exemple I have been given to experience.As for now, I will get a cheap ride with car pooling and never again support this kind of industry where "computer programs" decide instead of human logical exchanges. Keep away!

Très satisfait, bon prix et bon service 👍

Orleans Express is just great