All went well except the bus was late - no explanation
We get stacked in traffic, that’s why
Ibrahima A.March 22, 2021
Heading in the right direction
Warren H.February 15, 2021
Baltimore's Greyhound staff was rude and not helpful. They did not offer any customer service help at all.
Sandra B.January 30, 2021
Very effective and great service
Elizabeth K.December 19, 2020
From my previous comment,It’s always a pleasure traveling with PeterPan. Despite the loud passenger and no spacing (which was understandable because it was a heavy travel day) Everything else was perfs!
I'll start by saying there was NO driver for our trip. Then we were told that they had to find a driver and that they didn't know the ETA for when we were to leave. Then we were told that a driver was found but didn't know how long it was going to be before we left New York. Once the driver was found, she then proceeded to clean her bus (which was definitely understandable! But took a long time and we were standing on line all that time waiting for a driver and to board the bus.)
I'm glad the driver decided to take the trip but she was kind of rude. We were on an Express bus (which we thought didn't make any stops) and she stopped while at the stop she was asked to close the hatch at the top of the bus and she was NOT cooperative and stated that she wasn't going to unless it was pouring rain. Then at that time it started raining and it was extremely cold. Finally the driver closed the hatch after a number of riders complained.
We arrived almost an hour late which was inconvenient to us with our pick up from the station.
It was myself and my sister (Gina Hicks) traveling together and we both were inconvenienced.
I was sent to the wring bus stop I was sent to port authority 625 8th AVENUE and I never made the bus
The customer service was very good I was returning home from NY and a mishap took place with my ticket, Ms.Pret* and staff (At The Port Authority) Greyhound terminal made sure I had my ticket and knew where to board my bus. Other than lateness on the drivers behalf everything was great!
On Time and efficient will certainly use them again
The driver was great. We arrived early and had a smooth ride.
David R.February 17, 2020
Clean bus, left in time, amenities working
Miriam B.February 15, 2020
Samina K.February 2, 2020
Service was as promised
Janice P.January 27, 2020
Smooth bus ride, professional staff, before time arrival. Could not have been better
Nitish G.January 26, 2020
Good ride, reasonable price
Sherri B.January 21, 2020
We arrived earlier than scheduled
Maria Caridad T.January 18, 2020
Very clean and safe bus. Even arrived a little early. Will definitely be taking Peter Pan again.
Amanda R.January 12, 2020
Online booking and the trip were great. But after I booked online, I needed to collect my ticket at the depot, I had many problems finding Greyhound at Port Authority, New York. Having information and a map of Port Authority available with the online booking confirmation, especially to be able to locate the right building and the Greyhound ticketing location would have avoided these problems.
Rosalind N.January 2, 2020
I like it
Sekou T.December 30, 2019
Your buses are filthy. I hadn’t no issue with the driver. But your buses are quite disgusting and I couldn’t wait to get off the bus. Absolutely horrific sitting on it. It was like I was sitting in a toilet.
We were happy that we didn't have to wait outside in the cold to board the bus and that we had a choice of seats including those reserved for seniors. The ride was smooth and uneventful, and we actually arrived early.
Sylvia W.December 21, 2019
Driver was incredibly caring. His driving was very good and I felt safe.
Rosheen F.December 21, 2019
Bus drive was very good
Kayla L.December 16, 2019
Good no complaints
Keyera F.December 15, 2019
We broke down 3 times on the same highway. We arrived 30 minutes late.
Nyota P.December 13, 2019
Very accommodating staff. Basically pleasant experience. Very economical!
Jacqueline K.December 3, 2019