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According to customer reviews, the staff on this bus trip received commendations for their good service. However, some passengers complained about the crowded and unventilated conditions at the back of the bus with people coughing. Overall, there were mixed opinions about National Express coaches, with some praising their efficiency and pleasant rides while others mentioned issues such as delays and confusion during boarding.
Easy to book; the driver arrived on time and they were very calm helpful and professional
The coach had a fault so had to be replaced which resulted in a delay. The driver was very kind and explained everything and was very helpful.
The efficiency and timeliness of the service was great. Your team members were courteous and helpful to the passengers.
According to multiple reviews, customers express dissatisfaction with the service provided by Megabus. They mention issues such as delays and mechanical problems with the buses. Some customers even had to resort to alternative transportation methods due to these issues. Despite attempts for compensation, their requests were denied based on technicalities. Overall, this negative feedback raises concerns about the reliability of Megabus's service quality and customer support.
The bus had problems and i need to take a taxi and py 95 extra pounds
Our ticket was for the airport but unfortunately it was delayed by an hour without any advance notice. Imagine being delayed on a cold rainy day without any station to sit in the rain and also having the stress of missing the flight!! !! I called customer service and they spoke very badly and said that we don't have a manager 🤔🫤 but the driver and the bus were good
after leaving destination it was quickly apparent the bus was mechanically unfit to travel … instead of returning to departure point immediately the driver tried a few times waiting to see if problem cleared ,the last wait was over a half an hour .. eventually over an hour and 1/2 bus returned to starting point …already there was time pressure to get to Heathrow…. At that point driver stated that replacement bus was delayed in traffic and refused to give estimate of time replacement would arrive ,at that point I had no alternative but get a taxi .,at a cost of £180.. after several emails requesting compensation for lack service they have decided to refuse my request on the basis that I didn’t get receipt ..as an experienced traveller I have never had such appalling service
A good way to travel this route is with BlaBlaCar. The company offers 2 daily departures, with ticket prices starting at US$13.00 and the shortest trip taking about 2h22. BlaBlaCar gets you where you want to go for a fair price.
Buses travelling between Birmingham and London Heathrow Airport leave from Coach Station or Birmingham Airport and arrive at Heathrow Airport (LHR) Terminals 2&3, Heathrow Central Bus Station, Thistle London Heathrow T5.
Mill Lane, Digbeth, Birmingham B5 6DD, United Kingdom
Coach Station1 Hagley Rd W, Birmingham B17 8AL, UK
Bearwood67 Colmore Row, Birmingham, B3, United Kingdom
67 Colmore RowA457, Birmingham B3, UK
A45710 Jennens Rd, Birmingham B4 7ET, UK
Aston UniversityHeathrow Airport Central Bus Station - Terminal 2, Hounslow, Middlesex, TW6 1DJ
Heathrow Central Bus Station, UK
416 Bath Road (Valid any Departure), West Drayton UB7
322 Bath Road , West Drayton UB7
410 Bath Road, West Drayton UB7
Poyle Road, Slough SL3
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