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User reviews from travelers who booked their tickets with Tufesa
3.5 out of 5 starsCompletely disrespected by the employees. Lied to. Supposed bus was coming illegally from the border and the clerk hinted it was not legal or safe. Ticket said to arrive at 4:30 promptly. Once I got there after spending 30 min in a Uber she informed me the bus was still at the border picking up people. And had no clue when the bus would be arriving.
The bus was clean, had A.C, time frame was very accurate
Outstanding service .. on time buses would be great.
The journey was smooth and the bus was clean but was late by 1hr 20 min to destination and WiFi never worked all the way through.
Everything was great UNTIL we got dropped off at Skid Row in down town LA. Skid Row is, to be blunt, full of homeless people and drug addicts. It would feel better to be dropped off somewhere a little safer.
Lots of slamming on breaks bus was late
Depot in Tucson is too far from town
The worse bus company in the world, your better off walking.
Should have informed in time about the possible delay (more hours) when the bus comes from Mexico.
If the bus 🚌 is not on time always change the schedule don’t waste passengers time
There is no customer support contact
The wifi is not working The movie played was all in Spanish language, without subtitles Don't ask for printed ticket if you the ticketing booth will print it for you
I was a bit sceptical when I read reviews about predominantly informed during the journey in Spanish but this simply isn't the case. The staff and driver was very helpful and spoke excellent English. The bus was clean and modern and best of all it wasnt full so that you can spread out a bit. I would use Tufesa again.
Tufesa buses are very comfortable.I'm very impressed and I will be traveling in the future with Tufesa.
Great staff & comfortable bus. Bus was late because it was coming from Mexico and had to cross border.
Awsome experience with the best driver and an Awsome sightseeing for a dessert👍🏻👍🏻
Bus late on departure and arrival
The didn't come, the dispatch contact told the operator at the terminal they were late but on the way. I waited over 2 hours on the dark and it never came.
Very quiet & quick ride, just wish they would also play some movies in English.
It was a little odd to have the movies running with volume on, but other than that, excellent trip!
I am really disappointed because I didn’t even get on the bus because I was under age? How is this satisfying?
Great customer service. Comfy seats. The bathroom was clean.
Better than greyhound. More comfortable. Faster
Bus driver very courteous and explained in detail, clean bus and all outlets working
The driver was rude. Yelled at a little older lady because she missed her stop even though we was only a block away. She barely made announcements and if she did she only said it in spanish. The outlets wouldn't work.
I arrived at the bus stop half an hour early and was informed that the bus wouldn't be there for another 5 hours.. At best. I had to scramble and pay a lot of money so I didn't miss my flight.
I didn't enjoy at all my trip with Tufesa. The bus arrived 40 minutes late, and it was also very dirty inside. Loud music and bad smell inside of the bus.
Very clean, very professional
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