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User reviews from travelers who booked their tickets with Tufesa
3.5 out of 5 starsThe address of the bus stop was incorrect And when I called the bus line the employees were rude. They gave me another spot to wait at a couple blocks from the spot I was given but the bus never came when I called back they said the bus had already left. Horrible service!
Suggest they show if there are additional stops along the route. Most dialogue is in Spanish. It's difficult for those of us that don't know Spanish!!
Would've been nice if they spoke English to the others that were not Mexican
Even though the bus was late leaving we arrived on time. Very good experience
Worst bus experience for night time traveling
Your prices are much higher then Flxibus. That is my only draw back to using your service again. I drive limo buses across the country every week and drop them off in Calif. Taking a bus back to Vegas gives me a chance to unwind, but being able to book a ticket for under $20 rather then spending $38 is a game breaker.
Seat was broken bus was late otherwise it was ok
Bad service no contact information for delays very unsatisfactory
I am very dissatisfied overall with the situation and unhelpful staff members with such awful customer service.
My trip with Tufesa was extremely stressful, upon arriving, the staff was unable to find my ticket in the system, despite me providing a confirmation number. The bus was late, the staff were unable to speak English, too crowded on the bus,
Came heeeelllllaaaaaa late to my destination. Washing buses in between routes when people have places to go? Really?
Completely disrespected by the employees. Lied to. Supposed bus was coming illegally from the border and the clerk hinted it was not legal or safe. Ticket said to arrive at 4:30 promptly. Once I got there after spending 30 min in a Uber she informed me the bus was still at the border picking up people. And had no clue when the bus would be arriving.
The bus was clean, had A.C, time frame was very accurate
Outstanding service .. on time buses would be great.
The journey was smooth and the bus was clean but was late by 1hr 20 min to destination and WiFi never worked all the way through.
Everything was great UNTIL we got dropped off at Skid Row in down town LA. Skid Row is, to be blunt, full of homeless people and drug addicts. It would feel better to be dropped off somewhere a little safer.
Lots of slamming on breaks bus was late
Depot in Tucson is too far from town
The worse bus company in the world, your better off walking.
Should have informed in time about the possible delay (more hours) when the bus comes from Mexico.
If the bus 🚌 is not on time always change the schedule don’t waste passengers time
There is no customer support contact
The wifi is not working The movie played was all in Spanish language, without subtitles Don't ask for printed ticket if you the ticketing booth will print it for you
I was a bit sceptical when I read reviews about predominantly informed during the journey in Spanish but this simply isn't the case. The staff and driver was very helpful and spoke excellent English. The bus was clean and modern and best of all it wasnt full so that you can spread out a bit. I would use Tufesa again.
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