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According to customer reviews, there are mixed opinions about the service. Some customers complain about issues such as being charged for extra luggage and experiencing delays. On the other hand, some customers appreciate the comfortable buses and friendly drivers. Overall, it seems that improvements can be made in terms of customer support and communication regarding bus schedules."
It was a very smooth ride. Very welcoming driver and cheerful driver. The bus only got in slightly late which was quite understandable due to London unpredictable traffic conditions. Well, in a scale of 10, I rate 9.5
Very bad No urangment for bus information on the bus station only national express staff is available at the bus station
Was told I could not pay for the extra luggage had to buy an extra ticket for the bag….Rip off.
According to customer reviews, the National Express service has received positive feedback regarding its helpful and punctual drivers. Customers have also mentioned that the buses are generally on time and provide a smooth journey. However, there have been some complaints about issues with WiFi not working throughout the trip and problems with toilets on board. Overall, customers seem impressed with the quality of service provided by National Express.
The journey was excellent, with delightful drivers both ways but the man on the desk at Heathrow was less than helpful and about him we feel the need to make a complaint so that our treatment and that of two other couples around a similar time can be investigated.
The trip took longer and I arrived 1hour late. Instead of 00:25, I arrived 1:30. I missed the person picking me and had to taxi to my home. The driver was really nice though.
its to bad they give me a wrong ticket and timeing when i reach the bus stop there is no coach
A good way to travel this route is with BlaBlaCar. The company offers 3 daily departures, with ticket prices starting at $10.00 and the shortest trip taking about 2h22. BlaBlaCar gets you where you want to go for a fair price.
Buses traveling between London Heathrow Airport and Birmingham Airport leave from Heathrow Airport (LHR) Terminals 2&3 or Heathrow Central Bus Station and arrive at BHM Airport.
Heathrow Airport Central Bus Station - Terminal 2, Hounslow, Middlesex, TW6 1DJ
Heathrow Central Bus Station, UK
416 Bath Road (Valid any Departure), West Drayton UB7
322 Bath Road , West Drayton UB7
410 Bath Road, West Drayton UB7
Poyle Road, Slough SL3
Hangar Rd, Birmingham B26, UK
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