I booked a trip from Cusco to Lima I’m attempts to make it to Lima before the government shut down its borders but was unsuccessful in my attempts. I never received a notification that the bus would not be able to leave due to the travel ban. I’m slightly disappointed in the lack of communication with their customer service
Only issue we had was there were people sitting in our seats when we first got on two people moved but one didn’t so we ended up not sitting together we think they should check peoples tickets and seats to ensure everyone is sitting in the correct seats thanks
The bus did turn up at all. No one form your bus company seem to care. No responding to emails. Waste of time. It costed us lots of delay and money. We had to stay at the hotel over night and next day take 5 mini buses to get from Arequipa to Paracas.
One of your drivers doesn’t know where his gears are ... made for an uncomfortable ride every time he was driving let alone what it was doing to your vehicle. Your attendant picks the most zigzagging bit of the road to serve dinner at six o’clock presumably because it’s time to serve dinner rather than waiting for a straighter bit of road. Food was cold so why not plan for cold food rather than serve chicken rice and vegetables that is meant to be hot? Cruz del Sur’s food is significantly better than yours
Very comfortable and safe service. They take good care of the luggage. It was on time. I could sleep almost the whole trip. The only improvement point would be the heating system: very hot at the beginning of the trip and cold at the end
My reservation was for 6:30 am. So of course, I was up early and arrived by 6:15, only to wait until almost 7:00. My assigned seat was right in front of the bano. The smell was horrid! The seats smelled and seemed dirty. The packaging around the one warm little piece of bread was way too much, and not good for the environment. Huge waste. The man who monitored the top level worked hard and did his job well. Not his fault that the bus is dirty and smelled. Absolutely not a pleasant eight hour journey. Yuck!
The Service was good,the personal was helpful and nice the place for the seats was good and have very much place for my legs, I am 1m70
only the bus was 45min late, but it was no problem to stay longer in that beautiful area,
The food was okey; not great but not terrible i give 6-7/10 for the food.
The toilett was for me okey, i give 5/10 because it was not so clean but for my condition not nessesary to be in a good clean area.
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