There was no social distance at all, and people did not follow the rules of wearing a mask properly the duration of the trip.
The driver's name was Leon Garcia and he was absolutely horrible. We were standing in line to get on the bus and did not realize we were standing in the re-board line. We were confused since it was our first time riding on a Greyhound bus. The driver proceeded to scold us and use an extremely disrespectful and condescending tone telling us to leave the line. When I told him there was a better way to talk to us, especially as paying customers who were merely confused, he had a tantrum and said that he was going to refuse us service and that we could no longer board the bus. We were a group of four college students who could not afford to miss the bus and he was one of the rudest and most condescending individuals I've ever dealt with. A lady from the Greyhound staff inside and a Security Guard both attempted to convince him to let us on the bus because everyone saw and heard what had happened and knew we had done absolutely nothing wrong. He refused to let us on and we were about to leave, I asked for his name to report him and it was only then that he agreed to let us on the bus, making sure to let us know that his authority should not be questioned. The driver was absolutely horrible, and if he hates his job so much, then he should quit, not take out his anger on paying customers. I paid $40 for that bus ride and I will definitely never be riding with Greyhound again after this experience.
Michael S.December 29, 2020
The Driver has a lot of anger, screaming, giving direction in a really strong form and specially with black people
Need better staff and better greyhound staff and good customer service.
I will never take the greyhound ever again
Charles L.January 27, 2020
They left my checked in bag at PHX and put it on the next bus, which means that I wasn't able to take it with me on my connecting international flight.
They leave early and sometimes late
Tanisia B.December 15, 2019
Really bad customer service on bus 8683 she was so unprofessional u guys should fire her! Screaming talking Rude to the customers. Saying u guys put deodorant take a shower cause u guys stink. She was saying that to the customers. Very very rude and attitude. I don’t know why u guys still have her for ur company
Geraldine P.November 25, 2019
Very comfortable, power outlets worked, sun shades worked, movies were a nice touch, and the driver was great!
My bus left me. I had no bags with me. I just needed to walk on the bus. I printed out my ticket at 10:03 and the teller said my bus had already left the station. My bus was set to leave at 10:05. When I asked what time the bus left she said on time and had a very condescending attitude. They stated it was mandatory to be at the bus station an hour early. Nowhere on my ticket does it say that. She then began to say that the bus left exactly at 10:05 and she was outside watching it. I was speaking to her at 10:06 and she was ringing up another client at her register. Had she went out to watch the bus leave at 10:05 she wouldn’t already be mid transaction with another customer. I also have a ticket print out that the teller printed for me before my bus was set to leave with the time on it. The managers name was Jacque.
Samuel C.September 23, 2019
Very satisfied. Clean bus. Bathroom always clean. Friendly service.
They need to fix there schedule causw i had my ticket saying 620 pm bus is leaving . the front desk toldnme that thw ticket i bouth was leaving at 430 am tje next day
Karla Johana A.May 19, 2019
I had to change plans as bud got delayed by 5 hours. I would like to have refind
Christopher T.June 6, 2018
I enjoyed my ride thank u for the hospitality....best wishes sincerely Elizabeth
Elizabeth Lisa A.January 13, 2018
The bus driver kept stopping to use the bus back bathroom. Maybe 4 times he stopped the bus to use the toilet. He was 45 min late to downtown LA and I missed my flight at LAX. So I will not be booking with them anymore.
Jessica P.October 23, 2017
I enjoyed my ride smooth bus drive clean and no complaints at all
Elizabeth Lisa A.October 3, 2017
Started dot on time. Reached ahead of schedule. Ride was smooth. Crew courteous. I enjoyed the ride.
Vaidyanathan N.June 15, 2017
The address referenced on the purchased ticket was incorrect BOTH times. This was MASSIVELY inconvenient for me and my ride from the bus station. Please correct this immediately. The bus from Phoenix to Los Angeles did not stop at the Florence Ave station.
Please fix the sound system in the PHX station. One could hardly hear the announcements.
I was sent to 9:40 pm bus because my bus was overload! After waiting for an hour in the line
Seyed Mostafa R.June 1, 2017
It took us 14 hours to get to Los Angeles from Phoenix