it was amazing and super cheap!
Jordan R.September 26, 2020
And there was no charger ports or restroom .
I sent an email in the midst of the chaos. But the bus did not come to terminal A-15 or B-15 by 7:15, or at all in either terminal, it showed up all the way down A. But it was my first time riding, and an was very far from A, literally the other side of the airport. I arrived early, and was on a wild goose chase trying to find where I needed to be, to be picked up. I called from the airport 3 times, no employees at the airport had any liable information about red coach. The bus was late, and they didn’t have my name in the system once I did get on the bus, I was questioned like I had not paid already, and had a literal online ticket in my hand.
Honestly, every part was dissatisfactory, the ride was smooth, but we still arrived about 20-25 minutes late.
I think there needs to be a lot more knowledge given to the rider, a set location spot, a set window of time, like a buffer of arrival and departure, and a better logging system. Sorry if there are typos, I’m very busy at work, but really needed to get this out.
Samantha H.February 23, 2020
I appreciate your service
Tcharly E.January 11, 2020
Coach did not turn up at pick up point
The bus did not turn up for us I had to get a taxi
The trip was great. Bus was clean. The seats were Very comfortable. The free wifi was also a plus!
Charlese T.November 23, 2019
Late buss. Low communication about the delay. Staff was otherwise friendly. Driver didn’t know his drop off route.
service was good, but the Orlando busterminal should be listed first on your web page rather than the mobile gas station. I needed to know what bus station I should go to in order to go to Tampa from the Kissimmee,FL area.
Francisco P.October 12, 2019
It's was good
Anthony B.September 9, 2019
Dirt , noise a/c , old bus
It's really nice and convenient！
Driver was great. The bus itself was very dirty, and could use some TLC. I didn't expect it to be spotless, but the dirt was pretty caked on. Not a deal breaker for me. Just some feedback.
Maejet J.December 9, 2018
Gertrude P.November 24, 2018
Good experience. Staff were friendly and helpful to me and others. Directions were clear. Trip was comfortable.
Carolyn F.November 15, 2018
The staff is so ruff and they authorized the bus to leave ten minutes before the departure time
Narciza B.August 28, 2018
Didn't like the appearance of the greyhound station or the "shady characters" waiting for the greyhound who evidently not too long got out of jail and riding with regular customers
Jacqueline I.August 5, 2018
Overall timely but surcharges are extremely high. They should look into that
The night shift staff needs customer service training. Bus left too early at 6.30am. (6.23am)
I reserved online; it was quite easy to find the station and get on the bus. Trip was very fast from Orlando to Tampa. And staff was quite helpful.
The best was on time, there was plenty of room there was an outlet for my lectric all device I got to my destination with ease. The driver was great.
Denise H.September 14, 2017
Got there a lil early just in case and I gotta say, everything was great, everybody was very professional, left at the according time and we arrive at the estimated time as well in Tampa, overall a very smooth ride I really enjoyed it and will, for sure do it again soon.
Ramses C.September 17, 2017
the greyhound baggage staff was a little rough with the luggage
Nathaniel G.September 6, 2017
Bus smelled really bad and the aircon barely worked. Worst bus trip of my life
Won't ever use again. Would not let me change trip to next day, when I mistakenly put in the wrong day. They kept my money. Suckers. WILL NEVER USE THEM AGAIN AND PASS IT IN.
No proper customer service and no proper number to contact in case of emergencies
Divya Sree Y.May 12, 2017
The bus had a really bad smell
It was my first trip with bus and it was fine! They had the best price for the time i wanted to travel and if I wanna use bus again I would choose them again!
Forouzandeh F.January 9, 2017