An otherwise fine experience was extremely tainted by the bus breaking down on the way to Seattle. We had to wait about 45 minutes for a different bus to pick us up, eventually dropping us at the depot where we boarded a third bus, eventually getting to our final destination.
Nathaniel T.February 1, 2020
Great service. Pick up place from Portland not the most convenient for people on the west side?
Very convenient, though the stops should be more clearly labeled. We had to guess on whether our bus was actually the one we needed to be on
Victoria V.January 15, 2020
Bus broke down via a coolant leak before we got to Seattle. I missed an important meeting.
Very efficient and respectful staff.
Connor A.December 9, 2019
It was the most relaxing trip to Seattle I've had in a long time
Rebecca H.November 24, 2019
No fault of driver, heavy traffic on I-5, bumper to bumper
Make toilet seat covers available
Hard black metal protrusion sticking up btween seats, hurt my bottom
Carolyn H.November 20, 2019
I rode the Bolt Bus for the first time. We got to Seattle ahead of schedule. I was able to charge my phone and take a nap all at the same time.
Chantell D.November 20, 2019
This time the driver just departed when passengers got into the vehicle without checking the time.
Sohyeon B.November 18, 2019
change of stop wasn't helpful. would not have booked with bolt if I had known it wouldn't go from a central location
Victoria B.November 7, 2019
Our bus was late as a result of a major crash on I-5. Our driver did well adjusting to the two additional hours of drive time.
Our bus is in need of significant repairs: multiple outlets were removed/covered, so were not available for charging phones/laptops AND numerous seat covers were torn. It is fortunate that our bus was only half-full so riders were able to choose their seats accordingly.
Christine S.October 22, 2019
The operator was very helpful and respectful. His driving was excellent. A bus had a mechanical issue so he was late. He apologized and made up the time safely.
Lillian B.October 15, 2019
Driver's professional and courteous. Disappointed in not having access to internet and being asked to pay more for it.
William R.October 14, 2019
It was easy and even got to my destination early!
This was my first time as well as last time using Boltbus service.
Great to have an electrical outlet at my seat. Driver was very knowledgeable about our trip and BoltBus scheduling, and she was really friendly and helpful. Drove bus at appropriate speeds throughout the trip.
Donya W B.September 30, 2019
Hope drivers will notice before turning on the light in the bus for our eyes thanks.
Seungyeon H.September 26, 2019
Strong urine smell until air conditioning when on. Power outlet for my pad wouldn't charge, and could not connect with WiFi.
Jeff L.September 25, 2019
Great for the $
Walter V.September 25, 2019
Yi Fang C.September 24, 2019
great ride great price and comfortable
Dana W.September 23, 2019
It was fun and good ride
Xia Julia K.September 22, 2019
Driver was excellent.
William R.September 21, 2019
Good experience so far with boltbus
Ndeye Souka D.September 7, 2019
To start: it wasn’t a boltbus vehicle, but a greyhound old bus. Not what I paid for.
Great experience! Driver made sure everyone got on this bus bc we were looking for boltbus but it was going on greyhound.
Kathryn M.August 25, 2019
Very reliable and affordable bus service, friendly and professional staff. 5 stars for sure.
Mostly I didn’t like that I couldn’t charge my phone because the outlets weren’t working.
First, there is no sign at the bus stop confirming that this is where the bus collection point is. The only thing that let us know that the stop was the right place was other people also waiting there - it was just a random street in the city. Second, it would be nice for the bus driver to give updates on how far/how long it will take to get to the location, e.g. in Tacoma, it would have been good for the driver to say "estimated X minutes to Seattle". Third, the internet did not work at all. Fourth, the bus was really late picking us up and getting to the final destination.