Bus Tickets from San Francisco, US to Santa Cruz, US

Tbh the driver was friendly to me but got very easily frustrated due to some passengers normal behavior and he lashed out to them (and they were on the bus with him till LA…) they sat in the first rows but as there were no signs stating that they had to be free they didn’t know better. Then the lady asked how she could adjust the chair and then he really went for it and compared her party with children and how they behave better than them and he threatened to take them off the bus?? They were really friendly people and just had two questions.. I knew to not be of frustration so I kept fully quiet and to myself. The second part of the trip was not operated by greyhound and it had not been shared with me so that gave some trouble as I was not sure how to do the second leg. However the bus driver of the local bus 17 which ran that leg on behalf of greyhound made up for everything. Very comfortable bus and a smooth ride into Santa Cruz :-)

3 blir late bus, lack of information from the staff and a bus that didn’t have WiFi as promised and smelled awful

The buses were running hours late. There was a bus change unannounced - for someone who isn’t a local with a concept of this states geography, they would’ve ended up way north instead of south because no one explained that a bus change would be necessary, and it wasn’t mentioned in the booking or ticket type. Luckily the driver was kind enough to turn around and drop me back off once i asked if i was still on the right bus... and thankfully the other bus was also hours behind to pick us up. Incredibly inconvenient for my family who was waiting to pick me up. It’s cheap, but maybe it’s worth paying more to stay on a schedule...