From Leon to Madrid T4 both drivers were excellent and they were approachable and help us to find our way.
Vanessa B.December 23, 2019
I had a night trip and the bus was freezing.
Alsa staff was great and helped me find my seat.
We had a great journey, comfortable bus, great driver!
Siobhan K.September 13, 2019
Everything fine apart from the second driver from Madrid stations to Airport. Driver very unfriendly.
Very happy with everything
Christina B.June 27, 2019
Great seats and good wifi.
Bus Terminal needs updating and better cleaning. Washrooms were gross. Many stalls not available. Most toilets without toilet seats. Smell of urine strong. Very little or no toilet paper. Holes in floor where person could trip. No place to recharge phone. One outlet in women's washroom and staff said no recharging. Some vending machines not working and do not display prices. Ticketing machines without English instructions.
It was easy to locate the parking bay for the bus to Madrid. Very comfortable drive. WiFi did’nt connect for most of the journey. Arrived on time.
George E.October 20, 2018
Local people know these bus routes. What is lacking are good signs. The front of the bus says ALSA. Instead it should list every stop until the end. If it wan't for the goodness of people answering my many questions, I would not have arrived at my correct destination. ALSA serves many tourists. Please provide more information to them.
Marie E.September 21, 2018
Very nice buses but the bathroom was inoperable on one of the trips
Nina K.September 10, 2018
Staff do not know how to speak English p
Not clear directions, bus drivers do not speak English, foreigner can get lost
Alsa is very good, but busterminals both in Leon and Madrid is not good at all. A nighttrip with NO waitingroom i Leon is not ok. They closed The big hall 10.30 pm and we must stay outside with nowhere to sit. The toalets in Leon and Madrid is terrible.
I have always enjoyed my journeys with alsa buses
The bus was very comfortable and the service on board was excellent. I really enjoyed the trip
Took the Supra service from Leon to Madrid. Online booking was easy as was accessing the bus at Leon. The bus attendant was excellent and she came to advise us on exiting at the airport before she left the bus in Madrid
Frank M.September 22, 2017
Quiet and peaceful ride. Would definitely consider the bus in the future.
The airport bus from Leon to Madrid was spotless no complaints whatsoever
Really nice and direct wat to travel
The bus operator was great, even though my Spanish sucks.