Find a Bus from Madrid to Barcelona

Highlight of my holiday

I already submitted official complaint and pass it to Alsager.

I liked how they had a video player

Good service for its price

To start with, when we put our luggage on the bus there was a lot of water leaking in to the storage, the driver didn’t have any time to check it and we had to put our bags in the water. I later wanted to use the bathroom but the zink was broken and when I pushed the button to get water to clean my hands I suddenly found myself in the middle of a fountain that sprayed water all over the toilet and me. As we travelled in the night we expected to get some sleep on the trip, this was impossible though due to long frequent stops where people went on and off the bus. Even though the first driver was stressed he was really friendly, worse was the second one who yelled at me rudely in Spanish (that I did not understand and someone had to translate) that I need to put my shoes on. I later red that it’s in your rules to keep the shoes on because of the other passengers. I find this completely outrageous, that you instead of kindly asking your passengers to show respect and have new and clean socks, as I did (!) you let your drivers become some kind of police demanding people to put shoes on in the middle of the night. After this it was impossible for me to sit in a nice sleeping position. Even so it would have been hard anyway since the driver put on a really noisy radio channel at 6.30 and was singing. I have travelled a lot with night busses and this was by far the worst experience. And not even a cheap price. I will never use your busses again.

Not great for an overnight trip. Other passengers were loud.

Horrible extra bus from ALSA not providing the same level of service. Totally unacceptable

Very comfortable and very good for long travel as they have entertainment.

I lost my wallet on your bus and have reached out to your team multiple times with no help to find it.

Bus was right on schedule, clean and the driver was very helpful.

Thank you

Great service! Comfortable and on time.

Good good

It was great service but the announcements should be both in Spanish and English

Everything was perfect except the tv intermittently lost power

Great experience, good buses. I will travel again and recomemd others to travel.

Staff is not helpful Driver is rude

Booking online meant I did not have a ticket showing which Bus to go on. This was very stressful and made me worried I would not travel. The staff were friendly in helping me however.

Everything perfect: puntuality, comfort, driver, bus, entertainment

Air conditioner broken. Driver was quite rude. Very smelly bus.. I guess not ALSAs fault

Air conditioner broken. Driver was quite rude. Very smelly bus.. I guess not ALSAs fault

Nice, punctual, comfortable and cheap. What's not to like?

It didn’t have a place to charge the phone like originally stated or WiFi either.

No washroom even though it was mentioned that it was available

This is the first time I travel by Alsa. I can see that the staffs are very friendly and funitures are very good.

Error in booking my ticket. Staff were very helpful in amending and quick as the coach had arrived

Very satisfying, was worried about the length of the journey but honestly these guys made it seem like a 30 mins drive. I am really pleased with the service. Keep it up!!

Very good, it'll be even better if tickets are cheaper and if driver can speak English

Could do with less stopping on the way. Long queue for the information desk

I was please with the services of ALSA.