Everything Perfect except the 18 hours watching 4 kid films! Wanted to jump out of the window
Armando C.February 13, 2020
Their staff cough at my back again and again.The toilet is not clean,smell bad.my seat is close to the toilet,
Zhongyan S.February 1, 2020
No wifi, stop saying these buses have wifi!!
Patrik B.December 20, 2019
Just great. It is like flying business class
Kerstin Britta G.December 5, 2019
We spent 35 soles on a taxi to Plaza Norte, and then the bus came back into Lima and we probably could have boarded the bus much closer to Barranco where we were staying. Food was cold and unappealing. The entertainment system was great but one of our set's was broken so my partner couldn't use his. The tray tables inour row were also broken. When the person in front put their seats down to sleep, the tray tables were hanging down on our legs, leaving very limited space. When we asked the very unfriendly host on the bus how much it would cost to move to the extra large seats below, she said it would cost 110 soles. Was that including the price we already paid? When I signed up for the bus, I did not notice an option to get an extra large seats. Absolutely no wifi.
Laura B.November 15, 2019
It didn't matter as I understand the traffic situation
Miriam S.November 11, 2019
The bus seemed to be going at half the speed limit at some points even though it could have gone faster
Benjamin T.September 14, 2019
All was good. We were massively late due to bad road and weather conditions, but the bus itself was very good
Agathe G.September 9, 2019
No english speaking
Milja Hellevi E.August 28, 2019
Bus confortable, very good trip
Excellent service and driving.
Raymond W.August 17, 2019
Smelled terrible and stayed at dinner stop for longer than 30 minutes.
We crashed in a tunnel and it was an awful experience. The staff handled it well, but we continued to drive with broken windows and glass all over the floor. We arrived four hours after our scheduled arrival time.
Catherine W.June 23, 2019
Generally the trip was good. But we paid for a bus with usb charger, something very important for us, and in the bus there wasn't charger. The staff of the bus until last moment was telling us that will find a charger and never told us clearly that we couldn't charge. When we complained about that at the kiosk of the company at the terminal they didn't even charge our phones for 5 minutes we asked. They didn't even try. We could choose the superciva for our next route but of course we didn't. They told us also for our next route we asked that there is a possibility for the bus to have usb charger but they couldn't know.
It was a real comfortable ride and on time.
Great staff, comfy bus. Would like to travel with your company again
Ronnie S.February 27, 2019
Great service and comfortable. The dinner food was not very good. Would recommend bringing your own.
Great! Attendant was helpful and spoke some English which was a bonus. Recliners are so comfy! Most I’ve ever slept on a bus. And we arrived an our early to Arequipa!
Michelle O.January 1, 2019
Paid extra for Tepsa because they offered fully reclining seats, wifi. WiFi stopped working after 10 minutes. Seats were exactly the same as what I would've paid for on another other bus line. Started blasting a movie at 6:30 in the morning, when most people were still asleep. Also, the address for the (Lima) Tepsa station on my ticket was incorrect. Had to pay for an additional taxi, and almost missed the bus. Will not be riding with Tepsa again.
The staff on the bus was excellent as they tried to accommodate our needs. Your staff at the station was not accommodating. We asked for vegetarian meals and WiFi. Please remove the offer of WiFi if your buses don’t have it. Poor choice of violent movies for a company who caters to families. There where many small children watching killings. Not exactly a family atmosphere. I’m sure there more then just action killing movies about war and revenge avaible. Thanks for listening. This is just a start.
The bus was canceled and we were notified via email only few hours beforehand!
Our previous bus got in late so we missed this one, and Civa wouldn't transfer the tickets to a later bus or do anything to help. Lost a lot of money
The staff including those on the ground was very polite and helpful. The bus ride was pretty comfortable and it arrived earlier than schedule. We are very pleased that we decided to take the bus rather than to fly which would have cost much more.
Jiaren J.September 24, 2017
We bought our tickets on the 19th of july. But the road was already distroyed on the 18th by a earth quake! So were our tickets unvalid when we bought it!
We have change it for an other destination but it was really difficult with the staff who didn't understand anything... it took more than 90 minutes...
Thought I had specified vege or chicken dinner but received beef (which we do not eat).
Perfect...on time...super friendly staff..Jorge was amazing...very comfortable..wifi good not always on but that's normal! Food was okay for bus but if your sensitive I do recommend taking your own food..otherwise incredible...beauriful journey..safe...easy..muchas graçias!