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Makalala Transport’s Coverage in Numbers
Daily Departures164
Cities32
Countries1
Routes345
Makalala Transport User Reviews
2.7 out of 5 stars
User reviews from travellers who booked their tickets with Makalala Transport
Ratings and Reviews (99)
Very bad because the bus was late with an hour and half with no communication if they still coming or not we nearly went back home , then comes with the bus with a different name
I never enjoyed a thing they were super late my trip was for 12H30 but it has arrived at 15H30 and they moved us from Llux liner to sprinter bus which is another inconvenience if was just a terrible experience of my life as a result I will never take Makalala again
1st challenge was that bus was 3 hours late with no advice whatsoever!
The trip was OK, but bus was not in best condition and had a foul smell throughout the whole trip.
it would be unfair of me to tell others not to use Makalala given this was the 1st time i used them, but my experience compared to other trips i have made on same route was less than enjoyable.
The bus is early and does not wait for the actual time, so people are left behind
On the positive side, drivers were so friend and the bus has a wifi and it is neat
I didn’t enjoy it, it was a taxi first but I booked a bus, second we had to change 3times coz taxis were faulty and it ddnt stick to the time of booking
My trip was not finished the drivers left me at ENgcobo and they talked to the taxi that was going to Ngqamakwe and the taxi drop me at Butterworth and it's where I used my money to Idutywa
Drivers are driving nice and safe. It's the issue they didn't drop us on our towns that we were booked for. They exchanged us to another buses that didn't care about passengers. I m very disappointed what they did to us.
We waited for the bus 4 hours. even now i am still on my way not even in the destination. What a bad service i regret my desicion to take this. Drives so unprofessional they can't even see when the petrol. we waited for a hour when bus ran out of diseal.
The bus was suppose to leave at 17:30 but instead it left at 22:00 without any explanation from the driver why ,then from Queenstown we were taken from Makalala bus to Apm because the bus was not going to Tsomo it was going to Mtata while Makalala made a promise that they will take me home not in a town and I was left in the rain while makalala was suppose to take home since he said he will take me home when Apm leaves me at Tsomo town then they took one person from Tsojana and left me there
The experience was just bad, first we requested to produce a proof of payment even though our names were on the travelers list. We provided a screenshot showing the actual deduction. We then told our names will be taken off the list if no payment is made. The lady we spoke to at the Queenstown office was very helpful but the lady at the Mthatha office was arrogant and not helpful at all. We were the informed we should have taken the busdud screenshot after payment before logging out. This is frustrating as nowhere does it say that when making a booking and no reference number provided for the successful booking. We were eventually cleared to board after the owner's intervention. The bus was two hours late. It did not end there, the driver was speeding trying to make up time. When we got to Graafreinet we were to the bus will only stop in Cape Town even though their toilets in the bus were out of order. My wife develop a running tummy and the bus had to stop a couple of times for my wife to help herself on the roadside, how embarrassing. The driver was irritated that he had to stop for my wife to rilieve herself. Bear in mind the toilets were not working and the bus only stop in Tours river, more than 500km from Graafreinet where it last stopped for people to relieve themselves. More scary was the fact that the driver did not stop to rest all this time, disregarding to rest after the 200km or 2hrs. Really very bad experience, their employees have no customer etiquette at all. I will never book Makalala again or recommend to anyone.
The bus is on good standard nd is comfortable nd the drivers are so friendly so the service is excellent I lyk everything about the bus it makes me to love traveling by the bus
The only thing that need to be improved is the times bus was supposed to 17.30 but it came at 19.00 although the lady called me I was still cross because I have to drive home very late 😢bus is excellent and the drivers
I didn't enjoy my trip,the bus was very cold and didn't have charging points,I couldn't communicate with my loved ones as I was traveling for a funeral,very disappointed
Very disappointed bad service bus was nowhere to be found,we were squashed into a mini bus taxi and driven to a town outside of our departure point which is about 60-80 KMS the bus was supposed to leave the pickup point at 3:15 pm but the taxi arrived an hour later to take us to this nearest town but the worse was still to come.The bus was waiting for us but we were blamed by the drivers for being late but how can they blame us where as we were at our pick up points on time eventually we left for Cape Town.The wasn't looking good in condition nevertheless it pulled away nicely but when it went up the hill the bus dropped the speed and on two occasions it stopped in the middle of the hill couldn't climb the hill it just stopped without being stopped I watched the driver while he struggling to ride this bus to the top of hill,it will stop and after a while idling the the driver would attempt to pull it again and it would move slowly and it kept on doings this on all the hills that we came across.The heating system doesn't exist and it is the middle of the winter and it is very cold we were freezing.The drivers seems to be aware of the heating system of the bus because they came prepared with blankets only for them on the steering wheel very very bad service
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