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User reviews from travelers who booked their tickets with Greyhound US3.3 out of 5 stars
The staff were efficient and got the job done. The buses on my route were older and not very comfortable.
The bus was 6 hours delayed and driver was sleeping in the hotel. In the 2nd ride, the bus delayed again.
Our response will follow on our FLIGHT !! home
The bus was late so I began tracking it online. The arrival time got pushed back 2 hours, until finally it arrived at the bus destination without stopping at my stop to pick me up. I was freezing outside and had several other bus connections before I could get to a place I could stay for the night. I called greyhound and they confirmed that it did skip my stop, and that I would simply need to transfer all of my buses for the following day, taking no responsibility and making no efforts to help me out of my situation, which was potentially enduring a freezing night outside the Pittsfield transit center.
Most power outlets I tried, did not work. Some seats and windows dirty like gum by the side bar. I had a broken chair that wouldn’t stop leaning all the way back when I’m not trying to do that. Our tickets have numbers on it and there were a lot of confusion with others if that’s a seat number so I ended up moving my bus seat 3 times in my first bus because people be like that’s my seat number but there’s no seat arrangement and staff doesn’t enforce the “by number ticket” rule.
Never been good.
The wifi stopped working after we left. When in traffic, driver did communicate to say what was happening. He just sat there.
Organisation not great
Prompt, efficient service.
The buses were very dirty and the staff aren't always showing enthusiasm or politeness to the people on the bus. The timeliness was good.
The only thing I think could be better are the busses. The staff is great and very respectful. I just think the busses could be more comfortable taking into consideration that it’s an eight hour trip.
Cheap, convenient and it was a quiet bus so comfortable too!
Staff is crazy, scream every time on the people. Buses delayed, I waited 3 hours in Baltimore, 2 hours in Richmond and some hours in another cityes. So, it was terrible and hard to understand
The staff could be more friendly
Macon Ga had 1 staff working that couldn’t help us, Atlanta was horrible, the staff was disrespectful, especially Shawn.. the hold place was very nasty.. we waited hours for buses to arrive.. I will never ride with Greyhound again..
bus was late and dirty, staff unfriendly and poorly organized
The bus never came. Waited 2hours in cold with no word that bus was cancelled. Awful .
This trip started out late but finished early..
Great service. Good drivers. Good value for money. Wifi on board (it works)! Plenty of options for schedules. You'll often see tourists, students and families traveling from LA to San Diego. Very satisfied.
The trip was fine but theseats are very close & the wifi is worse than my cell phone data (that's bad)
I’m still on a bus that was supposed to leave at noon!
It was excellent customer service
The Greyhound buses never ever ever stick to schedule. That’s ridiculous !!! Y’all dont even care because everyone complains and it’s the same thing every trip !!
yeah the bus rides were incorrect, and brought confusion.
15mins late to pick up and 30mins late to Chicago
Staff where helpful and the bus arrived on time. Great bus driver.
It was a new bus was not stink
I went to the bus station around 12:20am (which was closed, although the sign said open until 12:45am. I went around back where there was one bus waiting. I asked if this was the bus to Sacramento to the driver. He shook his head and mumbled no. I called the Greyhound hotline after that bus left and they told me that it was indeed the correct bus. I was left stranded, had to change my flight out of Sacramento, and purchase another ticket on Greyhound to get there. Huge hassle, lots of lost sleep, and very inefficient. I am writing this from yet another bus to Sacramento.
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