The bus was a bit late, it was okay but nobody told us why and so..
Road works forced the driver to take a detour. Dan kept all of the passengers updated every step of the way.
The driver was really supportable and kind
Suraj Chunilal B.24 September 2020
I have to get off in Bristol the last stop of the bus is in Wales. I waited to the announcement of the driver in Bristol, when we will get off. Then the bus started to drive off and I said to the driver, sorry I have to get off, he was shouting and face was so angry
A quick and reliable service
Edward G.28 February 2020
Eldards T.22 February 2020
Great on time service 👍🏼
Roxanne Y.5 December 2019
Driver was great. Reception desk was not. Friday traffic and rain delayed arrival by about 40 minutes. They should have accounted for at least some of that as I’m sure it is not a one off
William B.12 November 2019
Bus packed and no seats together
Staff are friendly and helpful. Comfortable ride.
Lai Sheung L.20 September 2019
The staff was very nice, the bus ride uncomplicated. The only thing that didn’t work was the wifi.
I am happy first time user
Sajaratulnisah O.16 September 2019
Jennifer W.2 September 2019
Very comfortable travel. The bus left on time and arrived early at Bristol. A very smooth drive.
Friendly staff and driver; very smooth comfortable and economical trip. Would gladly repeat the experience and recommend!
The bus driver did not have any customer care, kept driving on the rumble strips and then shouted at passengers when we arrived. Unfortunately I had the pleasure of this gentleman on the way to Heathrow too.
Excellent experience. Great service from driver and staff. Very friendly and helpful for us as overseas visitors. Comfortable bus. Safe driving. Excellent timekeeping.
Excellent. Would use again
The ticket didn’t have all the information on it such as end destination and which number the bus was going to have
There was traffic that delayed our arrival but beyond driver’s control. Bus was clean and driver was very responsive to customer requests and questions. Would definitely use again. Trouble free and inexpensive.
I have a flight delay and they just ask me to buy another one. At the end 55k to do Heathrow to Bristol.
Insufficient seating at Heathrow station
Very good service. The bus driver was great. No delays and we arrived in Bristol a bit early which was nice. Thanks.
Sophie C.13 February 2019
Perfectly adequate. No toilet in the bus station at Heathrow, or maybe I just couldn’t see it.
Kathryn L.15 January 2019
Everything is great!
It applies to purchasing ticket online, ticket counter and bus driver.
Bus driver is friendly, good and safe driving skills while keeping everything on time and schedule.
Keep it up!
Chung Reen L.19 August 2018
Although the bus came through to Heathrow a few minutes late the driver was very apologetic at the beginning and end of the trip. He managed to make up the time very easily.
Good driver. Comfy seats. Too cold - had icy cold breeze on me the whole way.
The buss was over one hour late! We have had so long trip from East of Finland