Find coaches from Kitchener, ON to Toronto

It would be great to have signage of where the bus stop is. Otherwise the driver was polite and helpful. An uneventful trip which is great.

The experience was affected due to the driver not assisting with luggage loading. Driver advised he could not assist us, it was not his job. The travel itself was great!

Finding the bus was a huge frustration as we couldn't find 1 Victoria St. Thankfully while driving around we saw the bus arrive & were surprised it stopped on the side of the road to load passengers, not in a parking lot.

Comfortable van, driver went above and beyond to ensure the passengers find the van, quiet and pleasant ride

1) a picture of the bus with the ticket or email would be helpful 2) bus was 30 minutes late but the reminder said for me to be on time. Reminders should reflect bus arrival times.

I actually made a booking error and Intercity Bus called me to ask where I was. That’s caring customer service. Thank you.

Onexbus cancelled our trips for June 2 and Sept 4 with a email with 4 days notice for June 2 . Take another bus so many problems. Busbus not so helpfull either the company we paid . Save yourself some anguish book with different company

Greeted by name, and quickly helped with luggage. Site specifies that the ticket should be printed but thankfully the driver did not require.

Bus got stuck in stratford which is not anyone’s fault cause there was a snowstorm. But nobody informed about the delay and I have waited there for more than 1.5 hours. I needed to catch the flight and I had to book uber worth 150 dollars to airport. Very poor service

Pick up location was very confusing. The location listed only described the general area. It should give more in depth details. We felt like we almost missed the bus.

bus showed up 30 minutes late and arrived at destination an hour late, only indication was an email that said it would be 15 mins late

Glad he was driving not me .. but think he needed a few cups of coffee as he kept yawning.. and burping ..

Very Friendly Staff! Driver is a true gentleman & helped with my luggage. Smooth ride, clean seats, very well maintained. Everything was Amazing! Looking forward to booking my next trip on Red Arrow

A very warm welcome

It was good but they arrived late

The buses going to/from Union Station and Kitchener have all been fantastic - comfortable seating, kind drivers, AC, and affordable pricing.

The bus basically broke down twice. On the 427 south it broke for good and we waited at the side of the highway for another bus to come. Basically over an hour late by the time we arrived. Bus driver was fantastic. Give him something that runs to drive.

Bad, cancelled 30mins before the scheduled time and due to the cancellation, the return ticket could not be refunded

Bus got cancelled a couple hours before. It was the only bus heading to Toronto area at that time

Stressful- bus was 40 min late and no info provided despite me giving my contact info.

It was seamless. My only feedback is that the pick up point is not clear. There’s no sign or anything marking it.