Bus Tickets from Pearson Toronto Airport to Western University

The ride was pleasant, although we arrived later than the expected arrival time. I was dissatisfied with the bathroom situation. The bathroom lock was broken. There was no toilet paper and the hand sanitizer was practically out.

Bag lost on bus and no direct line to driver who probably stole the bag and brought it homerather than turn it in.

This was my first experience with Flixbus and it was horrible. The bus was probably 20 min late. The bus was clean and comfortable but the driver did not know where he was going. He turned into Kitchener for drop off but had a hard time finding the proper place to stop. Once he had stopped there questions arose as to whether he was going to make the Doon stop. He didn't seem to know. He then did a U-turn and stopped at a Peavey Mart. He struggled to find the way back to the 401 and proceeded on to London. He drove past the Wellington Road exit and I yelled out to ask if he was stopping in London. He said yes and pulled over to the side of the 401 and it looked like he was going to try to make a U-turn on the 401 to go back. There was an uproar from the people at the front of the bus, telling him not to do that. He finally got off at the Wonderland Road exit and proceeded north to the stop at King and Waterloo. He opened the baggage doors when he stopped and proceeded to tell us that it would be easier if we went to the traffic side of the bus to retrieve our luggage. Easier, yes, safer, No. We arrived over an hour late because of the driver not knowing where he was going. A horrible experience

Bus was over an hour late upon departure from Toronto Airport to London. Never using Intercity again now 2 times in a row with lateness.

It was extremely late leaving me with plans having to be completely rescheduled and disappointed

For a smoother travel experience, I suggest notifying passengers of the exact bus model and boarding spot well before the scheduled departure time.

Great but could make it easier to find pick up platform at terminal one by posting signage in the curb at P1-P4 so we know that's where we are supposed to wait instead of having to ask around. Annoying.

When the bus arrived we found out the trip we had booked months in advance was cancelled. I received no notice that this was happening! We ended up touring the countryside in a roundabout way to get home which took longer than expected, after a long day of travelling needless to say we not very happy.

Service is great, easy to locate the stops and the bus driver Debbie was awesome.

Most incredible bus service I've been on. Everyone cares: there's an attendant that serves water and the atmosphere was very friendly. They truly care about customer service and it reminded me of when service matter. I will always recommend Red Arrow to anyone travelling by bus.

Everything was wonderful. The ladies ( the driver and the assistant) were very nice.

Excellent trip! Comfortable seat, complimentary snack, on time, driver and the lady are very nice and friendly.

The bus cancelled on us and never notified us so we waited in the cold for an hour on Christmas Day missing Christmas dinner with our family

Needs easier ways to communicate and receive information. Too much guessing with the service to be provided.

My trip with OurBus was from Toronto (Front and York) to London, Ontario, with the final stop at the VIA Rail train station. Unfortunately, I was disappointed to find that the bus did not stop at my intended destination, Western University behind Elgin Hall. I had planned my trip based on the location I booked, and this change caused significant inconvenience. I believe it's important for services like OurBus to maintain consistency with their stops, especially when passengers plan their trips based on the schedule and route they book. This experience was not acceptable.

I’m afraid there wasn’t a lot I was happy about. The driver was on his phone, the vehicle was old and has to go in the slow lane with hazards on as it was so slow.

Our experience was shockingly inadequate. After an international flight from Madrid we had anticipated the final homeward bus ride to be the least complex part of the trip. Told to be at terminal 1, pillar P4 15 minutes before our 5:05 p.m. bus - we followed instructions. By 5:30 there was no sign of the bus, so I checked messages and at 5:40 received one indicating the bus would be there by 5:35! There was no further communication from the company - nor did our bus ever arrive. At 6:45p.m. (Having waited outside in the cold for 2 hours) an alternative company also heading for London, Ontario was able to take us on board (at $40 each) and we arrived at our destination.

Bus did not show up. Or did not park where shown in the ticket. Had to book another bus casing a further two hours delay.

The driver was courteous, helpful and respectful. We got to our destination quickly and safely.

What a convenient way to travel from the airport to London Ontario. I found it quite enjoyable. Driver was very polite and offered me water and wanted to make sure the temperature was comfortable. I would travel this way again.

When I booked the wrong pickup location by mistake the driver went out of his way to find me and get me to my destination.