Bus Tickets from Pearson Toronto Airport to Western University

Bag lost on bus and no direct line to driver who probably stole the bag and brought it homerather than turn it in.

This was my first experience with Flixbus and it was horrible. The bus was probably 20 min late. The bus was clean and comfortable but the driver did not know where he was going. He turned into Kitchener for drop off but had a hard time finding the proper place to stop. Once he had stopped there questions arose as to whether he was going to make the Doon stop. He didn't seem to know. He then did a U-turn and stopped at a Peavey Mart. He struggled to find the way back to the 401 and proceeded on to London. He drove past the Wellington Road exit and I yelled out to ask if he was stopping in London. He said yes and pulled over to the side of the 401 and it looked like he was going to try to make a U-turn on the 401 to go back. There was an uproar from the people at the front of the bus, telling him not to do that. He finally got off at the Wonderland Road exit and proceeded north to the stop at King and Waterloo. He opened the baggage doors when he stopped and proceeded to tell us that it would be easier if we went to the traffic side of the bus to retrieve our luggage. Easier, yes, safer, No. We arrived over an hour late because of the driver not knowing where he was going. A horrible experience

I appreciate the messages I got before the bus arrived to the Pearson airport. It was easier to spot the bus.

It was extremely late leaving me with plans having to be completely rescheduled and disappointed

For a smoother travel experience, I suggest notifying passengers of the exact bus model and boarding spot well before the scheduled departure time.

The bus was delayed and we didnt receive any notification until we were already waiting for 30minutes past the arrival time. Even then, the email only said the bus was 25 minutes late. It ended up being over an HOUR late with no adequate or accurate communication telling us how long we might be expected to wait in the heat.

Service is great, easy to locate the stops and the bus driver Debbie was awesome.

I was not pleased that the driver was on his head set the entire time 2.5 hours on a personal call.

Bus was comfortable. There needs to be signage at the airport to find the pick up stop. It was stressful not knowing where to go to get on the bus.

Most incredible bus service I've been on. Everyone cares: there's an attendant that serves water and the atmosphere was very friendly. They truly care about customer service and it reminded me of when service matter. I will always recommend Red Arrow to anyone travelling by bus.

Everything was wonderful. The ladies ( the driver and the assistant) were very nice.

Excellent trip! Comfortable seat, complimentary snack, on time, driver and the lady are very nice and friendly.

The bus cancelled on us and never notified us so we waited in the cold for an hour on Christmas Day missing Christmas dinner with our family

Needs easier ways to communicate and receive information. Too much guessing with the service to be provided.

My trip with OurBus was from Toronto (Front and York) to London, Ontario, with the final stop at the VIA Rail train station. Unfortunately, I was disappointed to find that the bus did not stop at my intended destination, Western University behind Elgin Hall. I had planned my trip based on the location I booked, and this change caused significant inconvenience. I believe it's important for services like OurBus to maintain consistency with their stops, especially when passengers plan their trips based on the schedule and route they book. This experience was not acceptable.

I’m afraid there wasn’t a lot I was happy about. The driver was on his phone, the vehicle was old and has to go in the slow lane with hazards on as it was so slow.

Our experience was shockingly inadequate. After an international flight from Madrid we had anticipated the final homeward bus ride to be the least complex part of the trip. Told to be at terminal 1, pillar P4 15 minutes before our 5:05 p.m. bus - we followed instructions. By 5:30 there was no sign of the bus, so I checked messages and at 5:40 received one indicating the bus would be there by 5:35! There was no further communication from the company - nor did our bus ever arrive. At 6:45p.m. (Having waited outside in the cold for 2 hours) an alternative company also heading for London, Ontario was able to take us on board (at $40 each) and we arrived at our destination.

Bus did not show up. Or did not park where shown in the ticket. Had to book another bus casing a further two hours delay.

What a convenient way to travel from the airport to London Ontario. I found it quite enjoyable. Driver was very polite and offered me water and wanted to make sure the temperature was comfortable. I would travel this way again.

When I booked the wrong pickup location by mistake the driver went out of his way to find me and get me to my destination.

It was a mini van that picked us up. We had it to our selves, very comfortable and fabulous air conditioning.Great customer service