Nassarin W.April 26, 2021
The route given for me to get my bus for 11pm was very deceiving! I could’ve just went to 42nd street and been charged less the price charged
Laeticia U.April 19, 2021
We need a 15 minute waiting window in case someone is running late.
Laeticia U.April 19, 2021
The bus driver was mentally unstable and lashed out at one customer who was listening to music using her headphones. Apparently her music was audible to him (we did not hear anything) and he said it was a "legal issue". He later called the state troopers on her. The whole time she was quiet and not bothering anyone. It was just disturbing to watch and we all felt uncomfortable and unsafe in the vehicle with the driver.
Jomur I.September 13, 2020
Man on a mission. I appreciate the operator forgot his name but love his pride for the job definitely will be back using this bus again. He make it his business to get to each stop on time!
The staff was very helpful and cooperative! It was my first experience with Greyhound and I would absolutely recommend it to people in my circle
Be on time! Printed arrival time was 1:40 am and the bus reached Buffalo after 4 am!
I had to wait a bus for a long time even though I was too tired.
Bertilia J.January 23, 2020
I do give 5star
Deloar H.January 21, 2020
The bus was on time from New York and to Buffalo. However, when we arrived at the Buffalo airport the driver just dropped us off at a location where we didn’t even know where we were. This is the area for ride share. Other passengers were probably waiting for Lyft, etc. We were from out of town and we needed to catch the parking shuttle back to where we parked. We ended up crossing the streets unsafely in order to get to the side for entrance to the airport. If there was better alternative, we don’t know. It was a bit of a shock factor but then we figured it out. Dragging bags across the lot wasn’t fun either. I know now for next time. This was my first time taking the bus to Buffalo airport.
Bernadette W.January 3, 2020
Doug was a great driver. Very courteous and safe.
Mushka S.December 8, 2019
Very efficient and travels ran smoothly and on time. Driver Doug was exceptionally good natured and professional.
Mushka S.November 24, 2019
The bus had some mechanical problems that made us late
Zorina D.September 26, 2019
They left me at weedsport omegalul. At least the PR team was great
Shafqat M.September 26, 2019
Nice trip. Helpful people. A little cold in the bus due to air condition low tempersture
Maria V.September 15, 2019
I am fully satisfied
Muhammad Showkat I.September 13, 2019
Very cold inside. Chair is uncomfortable
Alexey S.September 5, 2019
Nice bus and bus driver, but the WiFi that we were promised didn’t work and I was squished in the seat with no leg space.
The driver have the A.C. super cold frozen cold so trip and I get sick
Orlando R.August 24, 2019
Except delay everything is good.
Mohammed I.August 23, 2019
The bus. driver was annoyed and lost a lot of the time. She was rude at how she spoke to people and referred to it as the "NY way"
Marjorie G.August 16, 2019
They are better than Greyhound. Port authority is a zoo, too many people in confined are. Took Greyhound from Rochester to buffalo.
My coming back to Buffalo was good without delays. They should keep it up always. No more delays.
Patrick O.August 13, 2019
The AC never worked and the driver was nice but we spent most of the trip really hot.
Be prepared for if your bus doesn’t make it the location on time .
I was put on the wrong bus, I supposed to get on the bus that stops at buffalo airport, but the one I got on didn't stop, but the nice gentleman at buffalo terminal was kind enough to call me a uber that eventually took me to the airport, so overall was ok
Very disoriented. Changed bus on last stop , passengers over loaded ,second bus driver was so rude and shouted on passengers , took so long to reach to my destination
Muhammad N S.April 13, 2019